9am to 5 pm

Blog

Trans Union, LLC Hit With Whopping $60 Million Jury Verict

Recently, District Court for the Northern District of California, a jury returned a verdict of $60 million dollars against Trans Union, LLC (reportedly the largest FCRA verdict in history) based on class action allegations that Trans Union, LLC’s procedures inaccurately mixed innocent consumers with the names of terrorists and criminals with similar names from a government watch list.

Reporter Cara Bayles of law360.com recently wrote about the verdict and explained that, “TransUnion LLC’s credit reports checked consumers against the U.S. Department of the Treasury’s Office of Foreign Assets Control database, which lists terrorists, drug traffickers and other criminals. But, the suit alleged, reports about law-abiding consumers were sometimes linked to similarly named criminals on the OFAC watch list.” Ms. Bayles’ article can be read HERE .

The 8,185 class members were made of 8,185 individuals, each of whom were awarded by the jury roughly $984 in statutory damages and $6,353 in punitive damages, bringing the total award to $8 million in statutory damages and $52 million in punitive damages. The jury verdicts can be viewed by clicking HERE and HERE.

Our law firm is also experienced in handling FCRA violations based upon mixing information between consumer files. If you or a loved one have experienced any similar problems, do not hesitate to contact us for a free and confidential consultation to discuss your rights.

Related Tags: fair credit reporting act, mixed file, experian, equifax, trans union, inaccurate credit reporting, someone else's identity, false identity, credit denial, false credit report, inaccurate credit report, FCRA

Suffering the unimaginable: Harassment in the workplace

It is truly unfortunate when an employee is faced with harassment in the workplace, whether the harassment is based on sexual harassment, gender, race, ethnicity, religion, or upon any other basis. Not only is it a traumatic experience just to be harassed based on such things, but in the workplace the stress and trauma can be drastically increased. We all have to work, that is a reality. And we cannot just walk out of a job on the spot due to fear of being terminated and therefore not being able to pay bills. When the harassment is handed down by a supervisor, then the stress and trauma becomes even worse because of the fear that you have to submit and you cannot complain out of fear of retaliation or termination.

Regardless of whether the victim is an employee or an independent contractor, such a distinction has no application as to Plaintiff’s sexual harassment claims in this matter. Calif. Gov’t Code 12940(j) protects even independent contractors from sexual harassment. See, Hirst v. City of Oceanside, 236 Cal. App. 4th 774, 791 (4th Dist. 2015), "The Legislature specifically provided that an employer is liable for sexual harassment committed by an employee against an employee or a person providing services pursuant to a contract."

Furthermore, Calif. Gov’t Code 12940(j)(3) provides for direct liability against the person who committed the harassment undertaken in their individual actions. But it is also well-settled that employers are strictly liable for harassment undertaken by their managers/supervisors, regardless of whether the manager/supervisor was acting as the employers’ agent at the time of the harassing conduct.

A well-publicized case that provides a perfect example of the types of claims in these cases is Fuentes v. AutoZone, Inc., 200 Cal. App. 4th 1221 (2011). In that case, the court of appeal found that severe and pervasive sexual harassment existed, and affirmed the jury verdict, based on supervisors creating an environment whereby the plaintiff was the subject of repeated sexually explicit jokes. This included instructing her to turn around and show her buttocks to customers, spreading false rumors that she had sexually transmitted herpes, suggesting that she could make more money working as a stripper or being photographed for a magazine in a bikini, and engaged in speculation about a sexual relationship between the plaintiff and a coworker. When she confronted an acting manager about the herpes rumor, he threatened that she would be fired if she brought it up again. The court of appeal affirmed the jury’s award of $160,000.00 in compensatory damages, $23,898.76 in costs, and $677,025.00 in attorneys’ fees.

Another well-publicized case that serves as a good example is Weeks v. Baker & McKenzie, 63 Cal. App. 4th 1128 (1998). In that case, a jury found the employer liable for sexual harassment based on a firm partner (who was in a position of authority over the employee/victim) persistently leering at, attempting to grope, and attempting to proposition the employee for sexual relations. The employee complained to upper level management, who simply turned a blind eye and took no corrective action. The jury awarded the employee $50,000.00 in compensatory damages, $225,000 in punitive damages from the partner who committed the harassment and $6.9 million in punitive damages from the firm employer. The latter award was reduced to $3.5 million by the trial court. The court also awarded plaintiff $1,847,437.86 in attorneys’ fees and expenses. The jury found that the firm employer had advance knowledge that the partner was likely to harass employees, and that the firm exhibited conscious disregard for the rights and safety of others by failing to take corrective action. The court of appeal upheld the jury verdict and each of the awards of damages, including the punitives, and only reversed with respect to the attorneys’ fees lodestar enhancement multiplier.

Our firm is also experienced in these matters to protect your rights! You can read two complaints that our firm has filed by clicking HERE and HERE. If you or a loved one is experiencing such unfair mistreatment, please do not hesitate to contact us for a free and confidential consultation to discuss your rights and to see how we can protect you.

Related Tags: workplace harassment, employment law violations, sexual harassment, race discrimination, gender discrimination, gender bias, race harassment, gender harassment, labor law violations, FEHA, fair employment, california labor law, san diego labor law, riverside labor law, san diego harassment, riverside harassment, orange county harassment, orange county labor law, employment discrimination, employment harassment

Living a "mixed-file nightmare"

With shocking frequency, the credit reporting agencies mix the files of two vastly different people to where one person suffers the consequences of another person’s bad life choices simply because they share a common name. For example, Lisa S. Davis published a very well-written article for The Guardian recently that describes the nightmare that she was forced to endure because her credit file had been mixed with multiple other women of the same name. The author’s nightmare included having to falsely plead guilty to traffic violations incurred by another “Lisa Davis”, after the judge threatened to jail her for lying about not being the culprit, so that she could clear her suspended driver’s license (which had been suspended erroneously due to the other “Lisa’s” traffic infractions). For years the author had believed that the other “Lisa Davis” had been stealing her identity, but in reality the system had mixed her identity with multiple other people of the same name. This article can be read in full by clicking HERE

Even though the above author’s situation happened in connection with background checks and the DMV, the “mixed file nightmare” more frequently arises in credit scenarios with respect to credit reports. This is typically discovered when someone is denied credit due to a history of negative credit in his/her file that was incurred by someone else, or receives lawsuits and/or debt collection efforts meant for someone else of the same name.

One example occurred to a Seattle woman named named Julie Miller. She had attempted to obtain credit in order to assist her disabled brother, including her desire to outfit her house to make it more disabled-assistive. She was repeatedly denied credit due to her file containing a long history of negative credit accounts incurred by someone else with a similar name. Her attempts to rectify the situation were routinely ignored by Equifax for approximately two years. Thus, a lawsuit resulted in a jury verdict of $180,000.00 in actual damages and $18.4 million in punitive damages. An article on this verdict can be read HERE

Our law firm also prosecutes these cases. In one matter, the client was denied credit due to his credit file containing a long history of negative credit incurred by his father. Experian did not identify the son as a person, and tagged the son’s identity to the father’s credit file. Thus, when a credit report was prepared for the son (who apparently didn’t exist according to Experian’s records), the report contained only information related to the father’s negative credit history. As a result, the son was denied credit.

When the son attempted to rectify this problem with Experian, his attempts were denied because he was using his own (and true) social security number as his identifying information in his letters to Experian. Because Experian did not recognize him as a person under that social security number (his true SSN), Experian denied every request. Therefore, Experian placed him in a completely helpless situation to where he had no choice other than to file a lawsuit to get his file corrected and get his life back in order.

The lawsuit also involves Corelogic, who is a reseller that was paid by the creditor to obtain the reports from Experian. Corelogic knew the information was not able to be published as the son’s credit history, yet passed the information on to the creditor as if it was the son’s accurate report anyway.

The third video is called: “Defending yourself in a lawsuit”. If you want to learn how to represent yourself, hear about common defenses against debt collectors, and gain knowledge of possible outcomes to your trial, then watch this video. NOTE: Our firm does not recommend representing yourself, as you will be facing an attorney with specialized education and training on how to argue their case against you. While it is your right to decide to represent yourself, we advise that you should have legal counsel on your side in order to not run into a legal minefield full of issues and problems that you may not anticipate.

The complaint for this case can be read by clicking HERE

If you or a loved one is experiencing anything similar, please do not hesitate to contact us for a free and confidential consultation.

Related Tags: fair credit reporting act, mixed file, experian, equifax, trans union, inaccurate credit reporting, someone else's identity, false identity, credit denial, corelogic, reseller, false credit report, inaccurate credit report, FCRA

What To Do When Being Sued By A Debt Collector

The National Association of Consumer Advocates (NACA) has released a series of educational videos to help give basic information to individuals who are faced with debt collection efforts and debt collection lawsuits. The information in these videos is very beneficial, and is information that we are happy to discuss further with respect to any particular situation that you or a loved one may be facing.

Keep in mind that these videos were produced with a nation-wide audience in mind, and there may be laws in your particular state that must be analyzed to determine whether the debt collector has (or has not) violated your rights under your state laws.

We regularly handle debt collection defense cases, and we have strategies in our tool chest that may help you or your loved ones when faced with debt collection lawsuits.

Please watch these videos below, and feel free to call us for a free and confidential consultation to discuss your rights.

The first video is entitled: "Dealing with Debt Collectors". Are you being illegally harassed? If you are having problems with debt collectors, watch this video to learn about your rights under the Fair Debt Collection Practices Act and state laws.

The second video is called: “I received notice of a lawsuit, what should I do”. If a debt collector files a lawsuit against you to collect a debt, discover what to do next.

The third video is called: “Defending yourself in a lawsuit”. If you want to learn how to represent yourself, hear about common defenses against debt collectors, and gain knowledge of possible outcomes to your trial, then watch this video. NOTE: Our firm does not recommend representing yourself, as you will be facing an attorney with specialized education and training on how to argue their case against you. While it is your right to decide to represent yourself, we advise that you should have legal counsel on your side in order to not run into a legal minefield full of issues and problems that you may not anticipate.

The fourth video is called: “Was I served legal papers properly?” Learn about one of your key defenses. Determine if you were served papers properly.

The Fifth video is entitled: “I have a judgment against me.” If you lost your debt defense case (or did not know it even occurred) and your wages or bank account is being garnished, learn what you can do.

Each of these videos can be viewed on the NACA website, which also includes very helpful information regarding your rights under the Fair Debt Collection Practices Act and basic information on steps you should take to protect yourself. You can find this webpage at the link below:

http://www.consumeradvocates.org/for-consumers/debt-collection

PLEASE NOTE: Nothing in the above is to be taken as legal advice and is only intended to serve as solicitation for a more in depth consultation. Proper legal advice can only be given after a full consultation to discuss all details of your particular circumstances in a confidential setting.

Related Tags: fair debt collection, FDCPA, Rosenthal fair debt collection, RFDCPA, debt collection harassment, consumer attorney, consumer protection, orange county debt collection, riverside debt collection, san diego debt collection, los angeles debt collection, credit card collection, student loan collection, mortgage loan collection, auto loan collection, harassing phone calls

Wells Fargo In More Hot Water With TCPA Class Actions

Wells Fargo has recently agreed to settle two TCPA class action cases in Georgia federal courts—Prather v. Wells Fargo Bank, N.A. (Case No. 15-cv-04231, N.D. GA) and Luster v. Wells Fargo Dealer Services, Inc. et. al. (Case No. 15-cv-01058, N.D. GA).

In the Prather case, Wells has agreed to pay over $2 million to approximately 446,000 consumers. This lawsuit alleged that Wells had been calling student loan borrowers using an automatic telephone dialing systems (ATDS) without prior express consent. The class includes all wireless phone customers who received a student-loan-related call from Wells between April 21, 2011, and Dec. 19, 2015, made with an ATDS or with artificial or prerecorded voice technology, in violation of the TCPA.

In the Luster case, the plaintiff alleged that Wells had made calls with an ATDS trying to collect debts owed by two people the plaintiff didn’t know. The Luster plaintiff claimed that he had never given Wells any type of permission to call his cell phone. Wells has agreed to a $15.7 million settlement that would compensate 3.38 million members of the proposed class, if approved by the court. That class would include anyone with a cell phone number to which Wells Fargo Dealer Services made a collection call about an auto retail installment sale contract with an ATDS from April 2011 to March 2016.

Our firm at Semnar & Hartman, LLP are no strangers to filing lawsuits against Wells Fargo for violations of the TCPA. If you or a loved one are receiving debt collection calls from Wells Fargo, no matter what the source of the debt, do not hesitate to call us to schedule a free and confidential consultation to discuss your rights and whether they have been violated.

DISCLAIMER: nothing in the above should be construed as legal advice. Proper legal advice can only be given in a confidential consultation where all facts and circumstances are discussed in full. The above should only be taken as anecdotal discussions for informational purposes.

Related Tags: debt collection harassment, student loan harassment, credit harassment, Wells Fargo harassment, Wells Fargo fraud, Wells Fargo lawsuit, Wells Fargo collection, Wells Fargo debt collection, Wells Fargo TCPA, rosenthal fair debt collection practices act, harassing phone calls, harassing debt collection calls, FDCPA, rosenthal FDCPA, california debt collection harassment, riverside debt collection harassment, san diego debt collection harassment, orange county debt collection harassment, TCPA, telephone consumer protection act

Police Brutality and Protecting Civil Rights

In addition to consumer rights protection, our firm also handles civil rights matters related to police brutality. With the rise of popularity in cell phone videos and social media, such as “Facebook Live”, the public has grown to be much more aware of police brutality and other civil rights violations in their interaction with citizens. It is certainly a very scary and traumatic experience, but thankfully Section 1983 of the Civil Rights Act exists to protect victims and allow the citizens to seek retribution for the damage that can be done.

Section 1983 of Title 42 of the U.S. Code allows anyone within the United States to sue a government official for violation of a constitutional right. In police brutality suits, this allows citizens to file a lawsuit against an officer who commits violations such as: 1) the Fourth Amendment (physical touching (even with bullets or a tazer) is a "seizure" under the Fourth Amendment) by using excessive force or by unlawfully detaining/arresting someone; 2) the Fifth Amendment, by intentionally refusing to read a suspect their Miranda rights and persisting at interrogations; or 3) the 14th Amendment, such as using racial slurs or verbal abuse based on race violating one’s right to equal protection.

These cases can undoubtedly become complicated based upon the legalities of immunity and whether constitutional and/or statutory rights have been violated by particular conduct. Consultation with an experienced attorney in these areas is vital. Our firm has filed two such lawsuits in the past as a result of allegations of excessive force and similar constitutional rights violations committed by San Diego Sheriff’s Deputies.

In one case, the allegations included a claim that a person with mental illness was drug off a tree stump by Sheriff’s Deputies that caused him to land face-first into a bed of cacti, and the Deputies proceeded to tazer him and allow the police canine to attack him without any threat of physical harm from the victim to the Deputies. That Complaint can be read by clicking HERE.

In another case, the lawsuit involves allegations that a Sheriff’s Deputy unlawfully detained a Top Gunnery Sergeant in the Marine Corps and his female friend, and when the Marine verbally protested what appeared to be harassment the Deputy unlawfully escalated the situation to a point where the non-combative victim was physically beaten by all four Deputies, which caused the Marine to suffer a torn rotator cuff and abrasions/cuts to his face and fingers. That Complaint can be read by clicking HERE.

This type of unlawful behavior should not go unpunished. Citizens who do not pose a threat of violence to police officers deserve to have peaceful non-violent encounters, which help to foster trust and cooperation between the police and the communities. When the police adopt a militaristic “us versus them” approach to their daily interactions with the communities, then trust and communication are lost, and everyone loses.

If you or a loved one have experienced anything similar, please do not hesitate to contact us for a free and confidential consultation to discuss your rights and whether they may have been violated.

DISCLAIMER: nothing in the above should be construed as legal advice. Proper legal advice can only be given in a confidential consultation where all facts and circumstances are discussed in full. The above should only be taken as anecdotal discussions for informational purposes.

Related Tags: civil rights, police brutality, 1983 lawsuit, excessive force, Deputy Sanders, Derek Sanders, Sanders excessive force, Sanders police brutality, San Diego Sheriffs, unlawful detention, unlawful arrest, civil liberties

Student Loan Giant Navient Hit With Three Government Lawsuits In One Day

As reported by the Washington Post on January 18, 2017 (the article can be read by clicking HERE), the student loan giant Navient was hit with three government lawsuits in one day for multiple consumer rights violations.

Danielle Douglas-Gabriel reported, “Among the most serious charges in the CFPB complaint is an allegation that Navient incentivized employees to encourage borrowers to postpone payments through forbearance, an option in which interest continues to accrue, rather than enroll them in an income-driven repayment plan that would avoid fees. As a result, the CFPB says Navient amassed $4 billion in interest charges to the principal balances of borrowers who were enrolled in multiple, consecutive forbearances from January 2010 to March 2015.”

With respect to the lawsuit brought by the Consumer Financial Protection Bureau, CFPB Director Richard Cordray said “Navient has systematically and illegally failed borrowers at every stage of repayment.”

State Attorney Generals of Illinois and Washington also filed a lawsuit that, in addition to pursuing similar claims as the CFPB with respect to servicing violations, also accuse Navient (through its former parent company, Sallie Mae) of peddling “’risky and expensive’ subprime private student loans that carried high interest rates and fees”. AG Madison stated, “Navient and Sallie Mae saddle students with subprime loans that Sallie Mae designed to fail.”

As quoted by Douglas-Gabriel, “The lawsuits are full of deeply disturbing allegations,” said Rohit Chopra, senior fellow at the Consumer Federation of America and the former student-loan point man at the CFPB. “If this is true, then the company’s actions may be responsible for some of the pileup of defaults that we’ve seen in recent years.”

Our firm at Semnar & Hartman, LLP has also recently filed suit against Navient. A copy of the Complaint can be read by clicking HERE. In this lawsuit, the consumer alleges that she paid off the loan with Navient in full, yet Navient proceeded to commit credit reporting violations by falsely reporting that the account had a current balance even after it had been paid in full, then falsely verified to Trans Union that the incorrect reporting was accurate, and also falsely reported to Experian that the account had been discharged in bankruptcy…. Thus, it appears that not even customers who pay their loans in full to Navient are free from their outrageous and abusive consumer violations.

If you also have concerns about the way you are being treated by Navient, please do not hesitate to contact us for a free and confidential consultation.

Related Tags: Navient, fair credit reporting, credit reporting violations, consumer protection, fair debt collection practices, orange county consumer attorney, san diego consumer attorney, riverside consumer attorney, debt collection harassment

Overshadowing Violations Class Certification Preliminarily Approved

Our law firm recently received preliminary approval for class certification in the case of Capps. v. Law Office of Peter Singer, et al. The opinion can be read by clicking HERE.

The case was filed October 26, 2015, alleging that the Law Office of Peter Singer sent debt collection letters to consumers with language that overshadows and contradicts mandatory disclosures that debt collectors are required to provide to consumers to properly advise them of their rights under the Federal Fair Debt Collection Practices Act (FDCPA). In particular, 15 U.S.C. 1692g requires third party debt collectors, even law firms that regularly engage in debt collection on behalf of another, must include a notice in their first collection letter that the consumer has 30 days to either dispute the debt, a portion of the debt, or request validation of the debt. If the consumer does provide in writing either a dispute or a request for validation, the debt collector must cease any further efforts to collect the debt until validation is delivered to the consumer. Typically, the validation must involve delivering to the consumer the original creditor’s name and address and/or a copy of a judgment.

This is important, because often-times debts are sold and re-sold between different agencies, and the consumer may not know what the debt pertains to if they do not recognize the current creditor or current collection agency. Providing to the consumer the original creditor’s name and address, at a minimum, should help the consumer to determine whether the debt is validly owed by the consumer, if the debt was actually incurred by someone else and the collector is contacting the wrong person, or if the debt had been paid off in the past and there is a mistake in alleging the debt is still owed. Providing the consumer 30 days to send such a dispute or request for validation provides the consumer with sufficient time to consider his or her choices in how to proceed, and also provides the consumer sufficient time to gather and deliver documents to the debt collector to support a dispute.

Courts have consistently held that any other language in the first collection letter that weakens or confuses this mandatory disclosure amounts to an “overshadowing” violation of the FDCPA.

Plaintiff’s claims in this case are based on the collection letters containing language that attempted to limit the consumers’ rights to take 30 days by urging consumers to pay the debt within 7 days. In particular, the letters claimed that the Law Office of Peter Singer would be entitled to sue the consumers after 7 days if they do not pay the debt or call the debt collector to make payment arrangements. Even though the letters also contained the mandatory 30 day dispute disclosure discussed above, the fact that the letters also contained a threat of lawsuit after merely 7 days of non-payment weakened and overshadowed the consumers’ absolute right to a 30 day dispute period.

On November 21, 2016, the Southern District of California granted the Plaintiff’s motion for preliminary approval of class settlement. The class settlement will entitle 170 members of the class to receive $66.70 each out of the class fund of $11,606.16. Class members can opt out in order to pursue their own claim on an individual basis. A final fairness hearing will be held March 13, 2017 in order for the Court to determine whether the final payments should be distributed to the class members who have not opted out, and in order to finally dispose of the class action if the Court determines that finalizing the class settlement is fair and meets all legal requirements of Rule 23.

A copy of the motion for class preliminary approval can also be found by clicking HERE.

As always, if you or a loved one are being contacted by a debt collector, you should not hesitate to contact us for a free and confidential consultation to determine whether your rights have been violated.

Related Tags: FDCPA, fair debt collection, default judgment, set aside default, motion to set aside, wage garnishment, bank levy, debt collection harassment, mountain lion acquisitions, overshadowing, debt collection letter violation, law office of peter singer, class action, FDCPA class action, consumer class action, class settlement, riverside debt harassment attorney, san diego debt harassment attorney, orange county debt harassment attorney, los angeles debt harassment attorney

Been victimized by a default judgment based on fraudulent proof of service?

Sadly, we have seen numerous incidents of third party debt collectors obtaining default judgment against a consumer based on a proof of service that the consumer claims is fraudulent. This sometimes occurs when the process server simply claimed that the person was served personally, even though we have been able to obtain proof that the consumer did not reside at the address claimed to have been the place for service on the date claimed. More common, however, is that the process server had claimed that substitute service occurred by serving an unidentified JOHN DOE/JANE DOE, even though we are able to obtain proof that no-one other than the consumer resided at the residence on the date alleged, or that the consumer had actually moved from that residence before the alleged service occurred. We have also seen this occur when the process server claimed to have executed substitute service, but failed to show evidence via affidavit of reasonable diligence to first attempt personal service, which also renders the service invalid and consequently renders the default invalid.

In any event, however it may occur, many consumers who have reached out to us only first discovered the default judgment after having received notice from his/her employer that a wage garnishment was about to occur by the debt collector serving a writ of execution upon the judgment. Sometimes, a levy is also placed by the debt collector upon the consumer’s bank accounts, which freezes the finances contained therein and allows the debt collector to withdraw some or all of those finances. Clearly, this can be devastating because it can have a direct impact on the consumer’s ability to budget for living expenses and other necessary life expenses.

If this has happened to you or someone you love, then you must not delay in seeking counsel’s representation. California law requires that the consumer seek to set aside the entry of default and default judgment within six months of first discovering they have occurred. We have unfortunately seen people who have waited, thinking it would just magically go away, or that they have contacted the debt collector directly in an attempt to obtain their agreement to set aside after explaining the service was not legit and only to then be taken advantage of by the debt collector. We have also seen people who have filed hardship paperwork with the court without first contesting the default and without contesting the proof of service, which can be argued as an implicit admission that the service was valid. These are not good options….the best option is to promptly call a consumer attorney to discuss the proper course of seeking to set aside the default and default judgment. There are also very technical requirements that must be met in seeking to do this, and a failure to meet every single technical requirement can result in the motion to set aside being denied with prejudice, which means the consumer has now forever lost any ability to ever seek to set them aside.

Again, the best option is to promptly consult a consumer attorney to discuss the proper course on how to pursue the set aside based upon the consumer’s individual circumstances. One example motion to set aside can be found by clicking HERE.

If we are successful in having the entry of default and default judgment set aside, then it is possible for us to file a counter-suit against the debt collector (and possibly the process server) for engaging in unfair and oppressive conduct and misrepresentations. Many federal courts have ruled that it is not possible to file a Fair Debt Collection Practices Act before obtaining the set aside, because such a lawsuit operates as an indirect appeal of the court’s entry of default without actually having taken an appeal through proper channels. So, the best strategy is to first obtain a court ruling setting aside the entry of default/default judgment and then review the case for a counter-suit.

If you or anyone you know is in such a circumstance, please do not hesitate to contact us promptly for a free and confidential consultation to review your particular circumstances.

Related Tags: FDCPA, fair debt collection, default judgment, set aside default, motion to set aside, wage garnishment, bank levy, debt collection harassment, mountain lion acquisitions, Kenosian & Miele, Mandarich Law Group, legal recovery law offices, riverside debt harassment attorney, san diego debt harassment attorney, orange county debt harassment attorney, los angeles debt harassment attorney

Scripps Memorial Hospital Violates Worker’s Compensation Laws

Getting hurt on the job can be a very traumatic event. Your life can be changed for the worse—not only are you physically hurt, but you risk not being able to perform your job duties any longer and you possibly risk losing your job completely. Depending on the injury, you may not be able to work in your industry at all any more. The lack of ability to provide for yourself and your family leads to emotional issues such as depression, anxiety, and feelings of self-doubt and loss of self-worth. The loss of income possibly results in losing your home to foreclosure due to an inability to pay your mortgage, which could also in turn result in strife within the marriage. All of your dreams and plans for the future are crushed.

Now add to all of these problems the fact that the medical provider has been relentlessly attempting to collect money from you for the medical services that were provided as a direct result of the workplace injury, even though you are struggling financially due to your loss of normal stream of income. Your worker’s compensation attorney sends the medical provider a letter informing them that their exclusive remedy is to file a claim for services with the worker’s compensation board and participate in that process. Your attorney also informs the medical provider that they are not to attempt to contact you directly anymore, because California Labor Code 3751(b) specifically prohibits them from collecting the bill for services from you directly.

Their responses to your attorney’s letter, however, is to retain an outside collection agency who then proceeds to continue collection efforts from you personally. They call you repeatedly at all hours of the day; they send you letters with ominous threatening language. They claim the debt is increasing because of interest and costs and fees, and they threaten that the debt is going to be a negative mark on your consumer credit report. All of this adds to your stress, anxiety, and depression because you thought you were protected and you thought they were going to faithfully comply with your attorney’s instructions to file a claim with the worker’s compensation board.

You lose sleep; you lose faith in the worker’s compensation process; you lose faith and trust in your attorney; you worry about how these bills are going to get paid; you worry about how you will be able to move forward with negative items on your credit report that you are not supposed to be responsible for….

Thankfully, you can go after these unscrupulous companies who are so quick to degrade you and ignore your rights!!

California Labor Code Sections 4600, 5300, 5304, and 5955 provide the basis that the worker’s compensation board has exclusive jurisdiction to handle payment of medical debts that are the subject of a workers’ compensation claim. In order for the medical provider and/or debt collector to seek reimbursement for their medical services, they must submit a claim to the workers’ compensation board so that the board can determine the appropriate amount of pay for the employer and/or employer’s insurance company to provide to the medical providers. If the medical provider and/or debt collector is not satisfied with the board’s ruling, then their sole remedy is to file a petition for reconsideration pursuant to California Labor Code § 5900 and then appellate review pursuant to California Labor Code § 5950.

However, California Labor Code § 3751(b) provides that medical providers shall not collect money directly from the employee for services to cure or relieve the effect of the injury for which a claim form, pursuant to Cal. Lab. Code § 5401, was filed, unless the medical provider has received written notice that liability for the injury has been rejected by the employer and the medical provider has provided a copy of this notice to the patient. Any medical provider who violates Cal. Lab. Code § 3751(b) shall be liable for three times the amount unlawfully collected, plus reasonable attorney’s fees and costs.

Semnar & Hartman, LLP regularly ties such unlawful debt collection tactics into a claim for either or both of the Federal or Rosenthal Fair Debt Collection Practices Acts, since those laws prohibit any attempt to collect an unauthorized amount in connection with consumer debts. Click HERE to review a complaint recently filed against Scripps Memorial Hospital and Progressive Management Systems for contacting the employee directly several times in complete disregard of a letter sent by the employee’s worker’s compensation attorney.

If you or a loved one are proceeding through a workers’ compensation board claim, but are still receiving debt collection bills and/or phone calls, please do not hesitate to contact us as soon as possible for a free, confidential consultation about your rights.

Related Tags: debt collection harassment, medical debt harassment, worker's compensation laws, workman's compensation laws, worker's compensation debt collection, workman's compensation debt collection, Scripps Memorial, rosenthal fair debt collection practices act, harassing phone calls, harassing debt collection calls, FDCPA, rosenthal FDCPA, california debt collection harassment, riverside debt collection harassment, san diego debt collection harassment, orange county debt collection harassment, TCPA, telephone consumer protection act

Being harassed by City Title Loan, LLC?

Our law firm is investigating suspected internal policies of telephone harassment by City Title Loan, LLC and are looking for anyone who has received collection calls or letters by them for free and confidential consultations.

A lawsuit filed earlier this year alleges that City Title Loan employees used automatic dialing equipment to place a large volume of calls (in excess of 90 calls) to one of their customers over a period of just a few weeks in violation of the Telephone Consumer Protection Act (TCPA). Even though the customer repeatedly asked that the calls cease and asked for routine billing statements as proof of exactly what is owed (which are disclosures that federal law makes mandatory), the business not only refused to comply but also belittled him when threatening that the calls would continue.

The company also proceeded to call the customer’s elderly mother who is living with Parkinson's disease and uttered threats of collection against her (even though she was only listed as a reference and not a co-obligor), and also threatened to the mother that they were looking to arrest the customer if he did not make a payment (which is false because failing to make a payment is only a breach of contract and is not subject to criminal charges). A copy of the complaint can be read by clicking HERE

Please rest assured, you do have rights! If you are facing collection efforts by City Title Loan (or any other title loan lender, payday lender, bank, creditor, or debt collector), please do not hesitate to contact us a free and confidential consultation to discuss whether your rights have been violated.

Related Tags: debt collection harassment, City Loan harassment, City Title Loan harassment, City Title Loan, LLC, rosenthal fair debt collection practices act, harassing phone calls, harassing debt collection calls, FDCPA, rosenthal FDCPA, california debt collection harassment, riverside debt collection harassment, san diego debt collection harassment, orange county debt collection harassment, TCPA, telephone consumer protection act

Wells Fargo Receives Massive $190 Mill. Fine For Fraudulently Opening 1.5 Mill. Fake Accounts

Just recently Wells Fargo agreed to a settlement with government agencies (The office of the Comptroller of Currency, the Consumer Financial Protection Bureau, and the Los Angeles City Attorney) to pay a civil penalty of $190 million over its disturbing history of opening fake accounts in customers’ names without the customers’ consent or authorization.

Government investigations have revealed that Wells Fargo pushed its branches to meet high sales quotas, and that a rampant scheme amongst several managers and employees resulted in accounts and credit cards being opened in customers’ names in order for the branches to meet the high quotas. A Wall Street Journal article that describes this history of this disturbing issue can be read by clicking HERE .

In May 2015, the Los Angeles City Attorney filed a lawsuit suit against Wells Fargo, alleging the bank pressured its employees to commit fraudulent acts, including opening accounts for people that don’t exist. The City Attorney filed its lawsuit under the California Unfair Business Practices Act and Unfair Competition Laws.

The CFPB and the Office of the Comptroller of the Currency also opened investigations and found that bank employees illegally transferred money from legitimate accounts into unauthorized ones opened for customers without their approval.

More information about the investigation can be read in this CNN Money article, by clicking HERE

Per the Press Release issued by the CFPB:

“Spurred by sales targets and compensation incentives, employees boosted sales figures by covertly opening accounts and funding them by transferring funds from consumers’ authorized accounts without their knowledge or consent, often racking up fees or other charges. According to the bank’s own analysis, employees opened more than two million deposit and credit card accounts that may not have been authorized by consumers.”
“Wells Fargo employees secretly opened unauthorized accounts to hit sales targets and receive bonuses,’ said CFPB Director Richard Cordray. “Because of the severity of these violations, Wells Fargo is paying the largest penalty the CFPB has ever imposed. Today’s action should serve notice to the entire industry that financial incentive programs, if not monitored carefully, carry serious risks that can have serious legal consequences.”

A copy of the CFPB consent order can be read HERE

Wells Fargo now claims that it will eliminate all sales goals for credit cards, checking accounts, and other retail products starting January 1, 2016 as a measure of addressing these concerns. Additionally, approximately 5,300 employees have been fired over this rampant scheme of fraud. A Los Angeles Times article on Wells Fargo’s recent response can be read HERE.

However, despite the fine and employee terminations and promises of eliminating the aggressive sales tactics that resulted in the widespread scheme of fraud, some people are still outraged that no criminal proceedings are on the forefront. Newsman Ben Swann recently conducted a piece on this issue on his show Reality Check. Watch the video below:




We at Semnar & Hartman, LLP are experienced in handling these very issues on behalf of consumers. When an account is opened in a customers’ name without their consent or authorization, it is without a doubt an illegal account. And when that illegal account accrues fees and costs, but when those fees/costs are not paid because the customer is not aware of the account having been opened, there will inevitably be negative credit reporting and debt collection efforts.

Anyone who has been a victim of this scam deserves justice. We can help.

If you or a loved one have had this unfortunate experience, please do not hesitate to call us for a free and confidential consultation.

Please note, nothing herein is to be construed as legal advice, and is instead hyperbolic opinions on an issue of public concern. Proper legal advice can only be given after a full, and confidential, consultation takes place after a review of all of the client’s circumstances.

Related Tags: Wells Fargo, Wells Fargo fraud, Wells Fargo identity theft, fraud, fake accounts, identity theft, California consumer attorney, California identity theft, California debt harassment attorney, CFPB, Wells Fargo CFPB consent order, Wells Fargo lawsuit, Wells Fargo illegal accounts, consumer protection, credit report fraud, California credit reporting, San Diego consumer attorney

Hard vs. Soft Inquiries on Consumer Credit Reports

Recently, we have had numerous calls by individuals who are confused as to the difference between “soft” inquiries vs. “hard” inquiries on their consumer credit reports.

As a general rule, an inquiry is created when your credit report is accessed by a third party. Typically, these third parties are potential creditors—such as a credit card company, an auto dealership, or a home mortgage loan officer—but are also sometimes debt collection agencies, repossession agencies, insurance companies, and even potential employers. When consumers apply for a car loan, for example, the lender who is being asked to provide the loan will request a credit report for the consumer, which is generally obtained from either Experian, Equifax, or TransUnion. The fact that your credit information was used by these third parties will be noted on the consumer’s credit report, along with the date it was requested, the name of the third party that requested it, and the type of inquiry.

Before we discuss specifics, it is important to note that inquiries remain on the consumer’s credit reports for two years. Soft inquiries will have less of an effect on the consumer’s credit score than hard ones. So what’s the difference?

Hard inquiries are inquiries that can significantly affect a consumer’s credit score. They suggest to potential creditors that the consumer is actively trying to obtain credit, whether it be for a car, a credit card, a home mortgage loan, or simply a student loan. Numerous hard inquiries in a short period of time creates red flags, because it appears as if the consumer is trying to obtain more credit than s/he typically carries, and therefore might not be able to repay, which results in more of a negative impact upon the consumers’ credit score than individual hard inquiries spread out over a longer period of time.

Soft inquiries, on the other hand, are generally not the result of a consumer who is shopping for credit. They can occur due to a consumer who requests their own credit report, or a lender who sends a consumer a preapproved credit offer. Such inquiries are not the result of active credit requests by the consumer, and therefore they do not generally result in the consumer’s credit score being negatively impacted. Other soft inquiries may include a request generated by a potential employer or an insurance company whose purpose is not to provide “credit” to the consumer.

How to Avoid Unintentional Hard Inquiries?

As indicated above, a consumer who reviews their credit report will: 1) not cause a hard inquiry on their own credit report, and 2) can see if others are making hard inquires on their credit report. It is important to know that generating an inquiry (hard or soft) without a “permissible purpose” is a violation of the Federal Fair Credit Reporting Act (“FCRA”).

If you don’t know where to get a free credit report, or what to look for, Semnar & Hartman, LLP can help. We provide a free, no strings attached confidential consultation, where we sit down with any potential client and review their credit reports with them. If there is an error, or an inquiry that should not be there, we can help with disputing the information. If it is not removed with a simple dispute letter, then we may be able take pursue a lawsuit on your behalf, without any fee being charged to you. The FCRA provides for the consumer to obtain his/her attorneys’ fees from those who violate the Act. Moreover, they provide for statutory damages for the consumer for willful violations, even if the consumer has not suffered any actual harm.

NOT LEGAL ADVICE – Please call us to schedule a Free Consultation, whereby you may receive legal advice tailored for your specific situation.

So, feel free to come see us at 400 South Melrose Drive, Suite 209, Vista, California, or simply call us at (619) 500-4187 to schedule a phone consultation to ensure your credit report is free of any unwanted or unauthorized inquires. You can also obtain more information at our website: www. SanDiegoConsumerAttorneys.com

Related Tags: FCRA, Fair Credit Reporting Act, California debt harassment attorney, san diego Credit report attorney, riverside Credit report attorney, orange county Credit report attorney, Los Angeles Credit report attorney, Temecula Credit report attorney, Inaccurate Credit Reporting, Credit Report Attorneys, Credit Report Lawyers, California Credit Report Laws, Hard Inquiries, Soft Inquires, Hard Inquiry, Soft Inquiry, Free Credit Report, Free Consultation, Contingency Credit Report Attorneys, Phone Consultation, Consumer Attorneys, Consumer Lawyer, California FCRA, California Civil Code Section 1785.25

Wells Fargo Penalized Over Unlawful Student Loan Servicing Practices

On August 22, 2016, the Consumer Financial Protection Bureau (“CFPB”) entered into a consent order with Wells Fargo over the manner in which Wells Fargo has been unlawfully handling its student loan servicing practices. The CFPB is a federal government agency that is tasked with investigating unlawful and unfair practices that creditors, banks, and debt collectors engage in with respect towards consumers. If violations are discovered and alleged, the CFPB has the power to issue a wide array of penalties that could include ordering a business to close its operations. Needless to say, when the CFPB sets its targets on a financial entity, the company should be in fear.

On August 22, 2016, the Consumer Financial Protection Bureau (“CFPB”) entered into a consent order with Wells Fargo over the manner in which Wells Fargo has been unlawfully handling its student loan servicing practices. The CFPB is a federal government agency that is tasked with investigating unlawful and unfair practices that creditors, banks, and debt collectors engage in with respect towards consumers. If violations are discovered and alleged, the CFPB has the power to issue a wide array of penalties that could include ordering a business to close its operations. Needless to say, when the CFPB sets its targets on a financial entity, the company should be in fear.

Before we discuss specifics, it is important to note that inquiries remain on the consumer’s credit reports for two years. Soft inquiries will have less of an effect on the consumer’s credit score than hard ones. So what’s the difference?

  • Processing payments in a way that maximized fees owed by consumers. Specifically, if a borrower made a payment that was not enough to cover the total amount due for all loans in an account, Wells Fargo divided that payment across the loans in a way that maximized late fees rather than satisfying payments for some of the loans. The bank failed to adequately disclose to consumers how it allocated payments across multiple loans, and that consumers have the ability to provide instructions for how to allocate payments to the loans in their account. As a result, consumers were unable to effectively manage their student loan accounts and minimize costs and fees.
  • Billing statements misrepresenting to consumers that paying less than the full amount due in a billing cycle would not satisfy any obligation on an account. In reality, for accounts with multiple loans, partial payments may satisfy at least one loan payment in an account. This misinformation could have deterred borrowers from making partial payments that would have satisfied at least one of the loans in their account, allowing them to avoid certain late fees or delinquency.
  • Illegally charging late fees even though timely payments had been made. Specifically, charging illegal late fees to payments made on the last day of their grace periods, and also charging illegal late fees to certain students who elected to pay their monthly amount due through multiple partial payments instead of one single payment.
  • Failing to update and correct inaccurate, negative information reported to credit reporting agencies about certain borrowers who have made partial payments or overpayments.

For these unlawful practices, Wells Fargo must pay at least $410,000.00 to consumers as compensation for illegal collection fees and late fees, and must allocate partial payments made by a borrower in a manner that satisfies the amount due for as many of the loans as possible, unless the borrower directs otherwise. Wells Fargo must also provide consumers with improved disclosures in billing statements, which must explain how the bank applies and allocates payments and how borrowers can direct payments to any of the loans in their student loan account. Wells Fargo must also remove any negative student loan information that has been inaccurately or incompletely provided to a consumer reporting agency. Wells Fargo must also pay a $3.6 million penalty to the CFPB’s Civil Penalty Fund.

The CFPB’s consent order can be ready by clicking HERE.

Clearly, this is not a light slap on the wrist that banks typically believe they should get, and this strong action by the CFPB should hopefully send a clear message to Wells and other financial institutions that they must take consumer rights very seriously and respect consumers as human beings instead of just another financial account on the books.

If you or a loved one have concerns over any account being serviced or owned by Wells Fargo, please do not hesitate to contact our law firm for a free and confidential consultation to discuss your rights.

Related Tags: TCPA, telephone consumer protection act, telemarketing calls, debt collection calls, robo calls, robocalls, auto dialer, autodialer, Wells Fargo mortgage, Wells Fargo harassment, Wells Fargo TCPA, Wells Fargo harassing phone calls, Wells Fargo mortgage collection harassment, Wells Fargo mortgage phone calls, Wells Fargo robocalls, Wells Fargo student loan, Wells Fargo debt harassment, Wells Fargo credit reporting, inaccurate credit reporting, credit reporting violations, debt collection harassment, FDCPA, FCRA, fair debt collections, fair credit reporting

The Debt Buying Industry

Dealing with a debt buyer can often be a frustrating and stressful experience. In general, debt buyers purchase old debts for a small percentage of how much is owed, and then aggressively pursue collection efforts upon the balance (or large percentage thereof) in order to maximize their ability to profit upon the debt as much as possible. Many debt buyers give their collection agents bonuses and commission based upon the amount they collect, which gives the collection agent incentive to put significant pressure upon the consumer to pay. While this industry is a legitimate and legal industry, the manner in which they operate can easily violate consumer protection laws through misrepresentations about how much is owed, whether interest and collection costs can rightfully be added onto the principle, misrepresentations about potential lawsuits, and in the most extreme cases verbal abuse and personal attacks upon the consumer.

On June 5, 2016, John Oliver highlighted this industry and its flaws in his HBO show “Last Week Tonight with John Oliver”, which can be viewed here:



This episode of Oliver’s show explains how easy it is for mistakes to be made, because the typical manner in which the debts are sold and bought is simply through Excel spreadsheets with just basic information about the consumer and how much is owed, which might not provide the debt buyer with sufficient information as to whether the debt is legally enforceable, is actually collectible, if prior payments had been made, and whether any legal stipulations had been included in the original loan agreement. Obviously, the debt buyer who purchases the debt for pennies on the dollar would want to engage in as little review of the account as possible, because the more effort that is put into review before collection means there is less profit to be made when compared to the effort being conducted. In short, quickly collecting as much as possible with as little effort as possible yields the most profitable return in favor of the debt buyer.

Oliver also highlights some of the more extreme and disturbing examples of how the debt buyers in this industry can harm consumers through harassment and oppressive conduct. At 7:02 of his episode, Oliver plays recordings of voicemails left by debt collection agents uttering threats of violence, threats of harassment, and even suggesting that one consumer should commit suicide because she/he is a loser. At 7:46, an undercover video is shown where a debt collection agent laughs and jokes about how he likes to call consumers’ employers at the employers’ home in order to put pressure upon the consumer to pay the debt by harassing the consumers’ employer.

Our law firm routinely pursues lawsuits for legal violations committed by debt buyers and debt collection agencies. If a debt collector is contacting you or a loved one, there is a very realistic possibility that they have already violated your rights. Do not hesitate to contact us for a free and confidential consultation to discuss your rights!

Related Tags: FDCPA, fair debt collection practices, debt harassment, debt collection harassment, California debt harassment attorney, San Diego debt harassment attorney, Riverside debt harassment attorney, Orange county debt harassment attorney, consumer rights, consumer protection, consumer attorney

Default Judgment against Assisted Credit Services, Inc. for $30,784.65 for Malicious Credit Reporting Violation and Attempting to Collect a Paid Debt

Default Judgment against Assisted Credit Services, Inc. for $30,784.65 for Malicious Credit Reporting Violation and Attempting to Collect a Paid Debt amount, even though the client’s insurance company had already paid more than half of the full debt and the client owed much less than what Assisted Credit was attempting to collect. Luckily, the client was smart enough to raise some red flags instead of just being tricked into blindly paying the full amount. Because the client did not trust Assisted Credit to be honest and ethical, she then paid the balance that she did owe directly to the medical provider. Assisted Credit then got upset and argued with her for depriving them of the ability to keep a portion for their collection "services" for not paying the debt through them.

Thereafter, Assisted Credit furnished an update to the client’s credit report with the false information that she still owed a balance on the alleged debt, even despite their irrefutable knowledge that the client had already paid the balance on the debt directly to the medical provider. Therefore, it was believed that Assisted Credit submitted the derogatory credit reporting information maliciously with the intention of causing damage to the client’s credit score because she paid the balance to the medical provider directly.

After being served with the lawsuit, Assisted Credit hired an attorney, but then for whatever reason fired that attorney and failed to participate in the lawsuit. Because a company or other organization cannot represent itself in court and must appear through an attorney (Rowland v. Cal. Men’s Colony, Unit II Men’s Advisory Council, 506 U.S. 194, 201–02 (1993), the Court graciously gave a deadline to Assisted Credit to retain a new attorney or face default judgment. When Assisted Credit failed to comply, the Court entered default of Assisted Credit. Recently, on July 19, 2016, the Court entered judgment in favor of Plaintiff in the amount of $30,784.65 for the violations alleged.

The Court acknowledge that “Actual damages for credit reporting violations under either statute can include emotional distress and humiliation. See Guimond v. Trans Union Credit Info. Co., 45 F.3d 1329, 1332–33 (9th Cir. 1995) (holding that “emotional distress, manifested by sleeplessness, nervousness, frustration, and mental anguish resulting from the incorrect information in her credit report” can be properly compensated). The Court agreed that the requested damages were appropriate for this client, because she “suffered frustration, anxiety, lack of focus on her livelihood, and feelings of hopelessness” and because her “consumer credit score took a hit after Assisted Credit reported the already-paid debt—a hit that Plaintiff acutely felt, as she had worked hard to rebuild her credit after a prior bankruptcy.” Further, the Court agreed that the credit reporting violations were willful: “evidence of Assisted Credit’s willful conduct in reporting a $120 debt when Assisted Credit affirmatively knew that the debt had been paid warrants punitive damages.” The Court’s well-reasoned and articulate ruling can be read by simply clicking HERE.

This represents a nice opinion confirming that the law and the Courts will protect consumers being harassed by malicious debt collectors who flagrantly violate the law. If you or a loved one are being harassed, lied to, treated unfairly, or notice inaccurate information on your credit report, you should not feel alone and helpless. The law firm of Semnar & Hartman, LLP are experienced in protecting consumers and individuals in these situations. Consultations are always free and confidential, and can be done over the phone to reduce the burden on the client who may just need some questions answered. Do not hesitate to call and discuss your rights!

Related Tags: default judgment, federal rule of civil procedure 55, frcp 55, credit reporting violations, california credit reporting, 1785.25, inaccurate credit report, credit report attorney, FDCPA, fair debt collection practices, debt harassment, debt collection harassment, California debt harassment attorney, San Diego debt harassment attorney, Riverside debt harassment attorney, Orange county debt harassment attorney, consumer rights, consumer protection, consumer attorney

Been harassed by LVNV Funding, LLC or its collection agents?

LVNV Funding, LLC is a Las Vegas based "debt buyer"—an entity that regularly purchases defaulted (and often charged-off) debts from other entities, and then either attempts to collect the debt itself or retains an outside servicing agent to collect on their behalf. The circumstances under which LVNV operates renders them subject to mandatory compliance with the Federal Fair Debt Collection Practices Act.

Recently, a jury in Baltimore returned a verdict and damages award of $38 million dollars on a class action alleging that LVNV Funding violated the laws by filing lawsuits, obtaining judgments, and garnishing consumers’ wages in Maryland even though it was not licensed to operate as a debt collector under Maryland law. The damages award also encompasses the profits that LVNV Funding received from the illicitly obtained money by investing the money in other avenues and reaping profits therefrom. A news story and interview of the plaintiffs’ lawyer can be found here: http://www.wbaltv.com/money/jury-hits-debt-collector-with-38m-judgment/39657226.

Also, the law firm of Semnar & Hartman, LLP has teamed up with Mashiri Law Firm to file a proposed class action against LVNV Funding and its servicing debt collector J.C. Christensen & Associates, Inc. based on the deceptive manner the two have been attempting to collect debts from California consumers on debts that are so old they cannot be sued upon. The allegation is that LVNV and J.C. Christensen tells the consumers in their letters that the debt is so old they won’t be sued, but also offers three "settlement options" for the consumer to agree to pay the outstanding debt for less than the full balance. But the deception occurs because the debt collectors are not informing the consumers that, under California law, accepting any of the three "settlement options" creates a new contract with a new statute of limitations for them to sue the consumer upon if the consumer fails to pay the “settlement option” in full as agreed. Therefore, the consumer would actually be in a worse position than they would already be in if they agree to any of the "settlement options" but cannot actually pay the agreed amount in full. The complaint can be read by clicking HERE.

If you or a loved one have been contacted by either LVNV Funding, LLC or any of its debt collectors, please do not hesitate to contact us immediately for a free and confidential consultation to discuss whether your rights have been violated.

Related Tags: FDCPA, Fair Debt Collection Practices Act, FCRA, Fair Credit Reporting Act, TCPA, telephone consumer protection act, auto dial calls, robo dial calls, robo dialers, California debt harassment attorney, san diego debt harassment attorney, riverside debt harassment attorney, orange county debt harassment attorney, LVNV Funding, J.C. Christensen, LVNV harassment, LVNV Funding debt collector

Student loan giant Navient Solutions, Inc. is once again in boiling hot water over its debt collection practices.

On April 6, 2016, in the case of McCaskill v. Navient Solutions, Inc. in the US District Court, Middle District of Florida, Case No. 15-cv-1559, the Court granted a motion for partial summary judgment as to liability in favor of the consumer-plaintiff based on Navient calling his cell phone with an automatic telephone dialing system upwards of 727 times.

As we all know, the Telephone Consumer Protection Act (TCPA) prohibits a company from placing calls to a cell phone by using equipment that has the capacity to store and generate numbers to be dialed at random, and also if the calls are placed with robotic or pre-recorded voice messages. The only way for a company to not be found in violation of the TCPA for these calls is if the calls were placed for emergency purposes, or with the consumer’s prior express consent.

Because these calls were placed for purpose of debt collection, they were not for an emergency purpose. However, the issue in the lawsuit was with respect to prior express consent. Because Navient obtained the phone number through a public records search and did not get the number from Plaintiff voluntarily providing it to them, and because Navient failed to prove that she gave authority to another person to use her number for this Navient account, then Navient lost on summary judgment (meaning the evidence was so overwhelmingly in favor of the Plaintiff that Navient could not defend its case on liability in front of a jury).

Therefore, the Plaintiff in this case has now been awarded liability against Navient for upwards of 727 violations of the TCPA at $500 per call, for damages of $363,500.00. The motion for summary judgment left open for a jury to determine whether the violations by Navient were willful. If a jury does find the violations were willful, then the Court could impose triple damages in Plaintiff’s favor, thereby awarding her upwards of $1,090,500.00.

This court’s ruling can be read by clicking HERE.

Below are some very important points to be taken from the Court’s ruling:

  1. Defendants identify no facts suggesting that Plaintiff knowingly released her cell phone number to [Navient]. Indeed, Defendants point to no evidence that Plaintiff had any contact with Defendants prior to receiving their calls. Defendants instead argue that Plaintiff manifested her consent by allowing her phone to ring over 700 times without attempting to stop the calls. (Doc. # 97 at 12). The Court is not persuaded. The statute requires "express consent," 47 U.S.C. § 227(b)(1)(A), and Plaintiff's silence in the face of 727 phone calls demonstrates, at best, presumed or implied consent, which is not sufficient under the statute. In the Matter of Rules & Regulations Implementing the Tel. Consumer Prot. Act of 1991, 30 FCC Rcd. 7961, 7991 (2015).1
  2. Defendants also suggest that there is a "significant question" about whether the -6140 number is exclusively Plaintiff's to use, and thus whether it is a number for which Plaintiff may provide consent. (Doc. # 97 at 12). The TCPA requires prior express consent to be supplied by "the called party." 47 U.S.C. 227(b)(1)(A). The Eleventh Circuit holds that "the called party" is the current subscriber of the cell phone, not the intended recipient of the call. Breslow v. Wells Fargo Bank, N.A., 755 F.3d 1265, 1267 (11th Cir. 2014)Osorio v. State Farm Bank, F.S.B., 746 F.3d 1242, 1251–52 (11th Cir. 2014). More specifically, the subscriber is "the person who pays the bills or needs the line in order to receive other calls." Osorio, 746 F.3d 1251. Similarly, the FCC recently defined "called party" as "the subscriber, i.e., the consumer assigned the telephone number dialed and billed for the call, or the non-subscriber customary user of a telephone number included in a family or business calling plan." In the Matter of Rules & Regulations Implementing the Tel. Consumer Prot. Act of 1991, 30 FCC Rcd. at 8000-01.
  3. Defendants point out that Plaintiff used the -6140 number as her residential line for years and also listed it as the phone number for LFJ on her 1999 application to incorporate the church. (Doc. # 97 at 11-12). These facts, while undisputed, are not directly relevant to whether Plaintiff is the "subscriber," that is, the person who pays the bills for the number or who is the customary user of the number. Osorio, 746 F.3d 1251; In the Matter of Rules & Regulations Implementing the Tel. Consumer Prot. Act of 1991, 30 FCC Rcd. at 8000-01.
  4. Plaintiff testified that the bill for the -6140 number goes to her daughter Melissa, because she is on a family plan, but that Plaintiff pays her part of the bill. (Pl. Dep. at 24). Plaintiff also testified that she uses the phone both for herself and for LFJ, for which she is the pastor. (Id. at 43). Because Defendants cite no evidence indicating that another person pays the bills or is the customary user of the -6140 number, Defendants fail to create an issue of fact as to whether Plaintiff is "the called party" under 47 U.S.C. 227(b)(1)(A).
  5. Because there is no evidence that Plaintiff, herself, provided prior express consent, the remaining question is whether Newsome consented on Plaintiff's behalf. In particular, Defendants must establish that Newsome had authority to consent on Plaintiff's behalf, and that Newsome did, in fact, consent. Osorio, 746 F.3d at 1252. Defendants argue that disputed issues of material fact exist sufficient to preclude summary judgment in Plaintiff's favor. The Court disagrees.
  6. Taking Defendants' version of the facts as true, Newsome may have confirmed Plaintiff's cell phone number to Sallie Mae (a point that Plaintiff vehemently disputes). Under Florida law, however, Newsome's conduct is not sufficient to create an apparent agency relationship absent some evidence that Plaintiff tolerated, allowed, or acknowledged Newsome's conduct.
  7. Accordingly, Defendants fail to establish a genuine issue of material fact regarding whether any of the 727 calls were made with Plaintiff's prior express consent. As already noted, Defendants do not otherwise dispute that these 727 calls constitute violations of the TCPA. Accordingly, Plaintiff's Motion for Partial Summary Judgment as to Defendants' liability on the TCPA claims (Counts I and III) is granted.

If you or a loved one is receiving calls from Navient to collect on a student loan, then please do not hesitate to contact us for a free and confidential consultation

Related Tags: FDCPA, Fair Debt Collection Practices Act, FCRA, Fair Credit Reporting Act ,TCPA, telephone consumer protection act, auto dial calls, robo dial calls, robo dialers, California debt harassment attorney, san diego debt harassment attorney, riverside debt harassment attorney, orange county debt harassment attorney, Navient, Navient Corp., Sallie Mae, Navient harassment

Taking on the credit industry

It has become increasingly commonplace in our society for credit reports and credit scores to be a primary driving force behind our ability to freely live and work in the U.S. From buying a car to buying a home, obtaining student loans, obtaining a line of credit to purchase home computer equipment, to leasing a fancy smartphone, and to even obtaining a job in many work-fields, our society has turned to one that thrives on accurate credit reporting. It has even resulted in potential employers and landlords perceiving our level of responsibility and trustworthiness as being contingent upon information contained within our credit reports. Many people don’t realize is that even criminal background checks can be conducted through a credit report public records section.

Therefore, it should come as no surprise that we must have accurate information on our credit reports. In order to have an accurate credit score, the information reported on each account must be accurate. What might come as a surprise, however, is that it is frighteningly common for mistakes to occur in the system of generating information drive by numerical codes and syntax. All it takes is for one person to punch the wrong number in a code, and the output comes out drastically wrong. Or the computer system misreads the syntax, and suddenly two people have their individualized information mixed with each other erroneously.

On April 10, 2016, “Last Week Tonight with John Oliver”, a frightening—albeit comical—presentation was provided to emphasize just how important this topic has become in our every-day lives. You can watch the video here:



In order for a potential employer or landlord to obtain an accurate assumption of our levels of responsibility and trustworthiness as individuals, the information reported on each account must be accurate. Even the slightest wrong comment in the wrong section (for instance, adding “settled for less than full balance” as opposed to “settled for full balance”) can have a dramatic consequence.

Therefore, you as the individual should be diligent in reviewing your own credit reports on a regular basis. It is not acceptable anymore to just ignore what is on your credit report and assume it is all accurate anyway. You may be harmed without even realizing it. For instance, you may be paying a higher interest rate on your private student loans and credit cards or car loans based on inaccurate information that you don’t even know is on your report. Don’t ignore it…you should check your reports every few weeks just to make sure nothing has changed and everything is accurate.

As always, please do not hesitate to contact us for a free and confidential consultation to discuss your rights and answer any questions you may have. If something seems wrong, you should ask what to do about it. We know the right method for lodging written disputes and we are happy to point you in the right direction and answer your questions. And if your rights have been violated, then we are ready and able to pursue action if necessary.

Related Tags: FCRA, fair credit reporting act, credit reporting violations, inaccurate credit report, credit disputes, john oliver, last week tonight, equifax, experian, trans union

Navient Corp under scrutiny about possibly cheating military servicemembers on federal student loans

On March 1, 2016, Huffington Post Chief Financial and Regulatory Correspondent Shahien Nasiripour published an article that alleges the public was misled about whether Navient Corp. (under its former name Sallie Mae) violated the U.S. Servicemembers Civil Relief Act by intentionally and systematically overcharging troops on student loans for nearly a decade by failing to lower interest rates to 6% as required by the federal law. Nasiripuor writes that an internal investigation shows, "In Navient’s case, the department improperly credited the company for modifying some troops’ loans when records show that the interest rate reductions had been backdated.” He further writes,"DOJ data strongly suggested that the Education Department missed thousands of violations of federal law when it publicly exonerated Navient" and "In November, another official at the federal consumer bureau said that hundreds of thousands of troops have been forced to make at least $100 million in student loan interest payments that they actually were exempt from."

Mr. Nasiripour's March 1, 2016 article can be read by clicking here: http://www.huffingtonpost.com/entry/education-department-misled-public-on-student-loan-contractors-probe_us_56d5d2a7e4b0bf0dab337e33.

Previously, on February 7, 2016, Mr. Nasiripour published an article that quotes current Democratic Presidential hopeful Hillary Clinton as stating that Navient Corp. is "doing some really terrible things" by "misleading" borrowers, and that Navient’s "behavior is outrageous" and she is "totally appalled" by the company. To put these statements into context, Nasiripour further wrote,

"Numerous government agencies have been investigating the nation's largest student loan specialist over several years for allegedly overcharging borrowers and mistreating them in violation of the law. The Consumer Financial Protection Bureau in August told Navient, which collects borrowers' monthly payments and counsels them on their repayment options, that it had amassed enough evidence to indicate the company violated consumer protection laws, and it might sue the company in court."

Additionally, "New York state’s banking regulator and a group of state attorneys general are among the authorities probing Navient’s interactions with borrowers, such as its practice of threatening to seize assets from borrowers in good standing simply because a co-signer of their loan had died."

Mr. Nasiripour’s March 1, 2016 article can be read by clicking here: http://www.huffingtonpost.com/entry/hillary-clinton-navient_us_56b7a886e4b01d80b246b214

If you or a loved one are experiencing unfairness, harassment, or oppression from Navient Corp., please do not hesitate to contact us for a free, confidential consultation to discuss whether your rights may have been violated.

Related Tags: FDCPA, Fair Debt Collection Practices Act, FCRA, Fair Credit Reporting Act ,TCPA, telephone consumer protection act, auto dial calls, robo dial calls, robo dialers, California debt harassment attorney, san diego debt harassment attorney, riverside debt harassment attorney, orange county debt harassment attorney, Navient, Navient Corp., Sallie Mae

Knowledge is Power - Know Your Rights

It can be a very intimidating and worrisome experience to be the subject of debt collectors’ aggressive tactics. It is common to experience nervousness, fear, worry, fluttering of the heart with a rise in heart rate and blood pressure, and if the debt collector treats you with indignity you may also feel emotions of anger, embarrassment, shame, and fear. It is common in the debt collection industry for debt collectors to deliberately force their victims into paying the debt by invoking these feelings. The reasoning is that you are more likely to pay the debt if you feel uncomfortable by the interaction, thinking that if you pay them then they will go away. But you do have rights! As is clear from other blog articles on our website, you have the right to be protected from abuse, harassment, oppression, lies, and misrepresentations! Don’t take this lightly, your rights are powerful and you can use them as a shield to deflect the abuse.

The Fair Trade Commission (FTC) has recently put out some very helpful blog articles with videos to explain your rights. In one article, the FTC empowers people to stand up against scam artists. These FTC articles can be found here: https://www.consumer.ftc.gov/blog/stand-fake-debt-collectors and https://www.consumer.ftc.gov/articles/0258-fake-debt-collectors.

Unfortunately, there are plenty of criminals out there that are more than happy to lie about who they are when they pretend to be a legit debt collector, but in reality they are simply trying to take your money through extortion. The most common trick by these con artists is to lie about suing you when there really is no lawsuit pending, and also to lie about police looking for you for committing fraud when in reality failing to pay a debt is a civil breach of contract matter and not a criminal violation. Many times, these con artists also get your employers’ information from public records and credit report inquiries, and they call your place of employment to spread these lies to your boss and co-workers in order to put pressure on you.

The FTC empowers consumers by giving the following advice:

  • Ask the caller for his name, company, street address, and telephone number. Tell the caller you won’t discuss any debt until you get a written "validation notice." If the caller refuses, don’t pay.
  • Put your request in writing. The Fair Debt Collection Practices Act (FDCPA) requires any debt collector to stop calling if you ask in writing. Of course, if the debt is real, sending such a letter does not get rid of the debt, but it should stop the contact.
  • Don’t give or confirm any personal, financial, or other sensitive information.
  • Contact your creditor. If a debt is legitimate – but you think the collector isn’t — contact the company to which you owe the money.
  • Report the call. File a complaint with the FTC and your state Attorney General's office with information about suspicious callers

If you are the subject of debt collection efforts by a legit debt collector, then you still have rights! We find the most common examples of debt collection abuse by legit debt collectors are when they misrepresent the amount you owe, try to collect interest and fees that they are not entitled to, threaten lawsuits when the debt is already barred by statute of limitations, calling at inconvenient times and/or calling with such frequency that the calls are harassing, and inaccurate credit reporting. If you are the subject of debt collection efforts, then you should still take steps to protect yourself by asking for details of who they are, where they are calling from, how did they acquire the debt, when did they acquire the debt, and from whom did they acquire the debt. The FTC has also put out an article giving similar advice, which can be found here: https://www.consumer.ftc.gov/articles/0149-debt-collection.

In addition to the above, you should also not hesitate to contact a consumer protection attorney, such as us at Semnar & Hartman, LLP, for a free and confidential consultation to discuss your rights and to see if a lawsuit can be filed on your behalf.

Related Tags: FDCPA, Fair Debt Collection Practices Act, FCRA, Fair Credit Reporting Act ,TCPA, telephone consumer protection act, auto dial calls, robo dial calls, robo dialers, California debt harassment attorney, san diego debt harassment attorney, riverside debt harassment attorney, orange county debt harassment attorney

Does a debt collector or bank refuse to accept your claim of identity theft?

Imagine a bank—such as Wells Fargo—contacts you and claims you owe them money on a credit card that you’ve never heard of. You ask some questions about the time and location of the application, and you discover that, indeed, this account was opened in your name fraudulently. You tell Wells Fargo’s agents that you never opened this account and you have been the victim of identity theft. However, they ignore your complaints and persists in calling you in an attempt to collect. You are now facing the very real future of continued harassing calls, threatening letters, potential debt collection lawsuits against you, potential wage garnishments and bank levies, and potential negative credit reporting against your name and social security number. All over an account that you never opened. What do you do? How do you protect yourself?

In California, consumers who are the victims of identity theft are actually protected by law from debt collection activity upon the account opened under identity theft, but you cannot just sit idly by and hope everything falls into place. You must take action, and we at Semnar & Hartman, LLP are experienced in helping!!

Under California Code 1798.92-1798.93, if you or a loved one have been the victim of identity theft, you can bring a lawsuit against a debt collector or bank that is claiming they are owed money upon the fraudulent account in order to have a judicial finding (called declaratory relief) that you are not liable upon the account. In connection with such a lawsuit, you can request a court order (called an injunction) that the debt collector or bank stop trying to collect from you, and you can also have the court order that any security interest (such as a car title loan or home mortgage loan) is void and unenforceable. Moreover, if the bank or debt collector has filed a lawsuit against you, you can file a counter claim against them seeking dismissal of their lawsuit in addition to declaratory relief and an injunction.

In order to recover attorneys’ fees, costs of litigation, actual damages, however, you have to put them on written notice of the identity theft and provide them a copy of either a police report or DMV report showing that you lodged a formal report as a victim of identity theft. You have to provide this written notice and the police report to the address identified by the creditor as being their address for processing identity theft claims. You have to also wait 30 days after providing such notice before filing suit. If they have failed to diligently investigate the claim and persisted in their efforts to collect despite your compliance with all of the above, then you may also be able to recover a statutory penalty against them for up to $30,000.00 in addition to actual damages, attorneys’ fees, and costs of litigation.

A sample complaint against Wells Fargo for this very type of allegation can be found by clicking here.

There are other laws under the Federal Fair Credit Reporting Act that protect your credit reports from suffering derogatory accounts opened under identity theft and fraud, that prevent new fraudulently accounts from being reported, that require the credit reporting agencies to remove accounts that have been identified by you as identity theft, and place a freeze on your credit and prevents new accounts from being opened entirely. However, these laws require their own steps to be taken by you and will be reported under a different article. We are experienced in handling these claims as well.

We can help you protect yourself!!! Do not hesitate to contact us immediately for a free and confidential consultation to discuss your rights and to see how we can help.

Related Tags: wells fargo harassment, wells fargo, debt harassment, identity theft, california identity theft statute, ID theft, identity theft protection

What are attorneys’ fees and how are they awarded?

We have talked a lot in other articles about how your attorneys’ fees can be awarded for successful prosecutions of actions under the Federal Fair Debt Collection Practices Act, the Rosenthal Fair Debt Collection Practices Act, the Federal Fair Credit Reporting Act, and the California Consumer Credit Reporting Agencies Act. Sometimes people ask what this means and how are they awarded by the court.

It is not every case that allows for the court to award attorneys’ fees, because typically the court only rules upon a motion for attorneys’ fees after the consumer (our client) wins on the merits. The majority of cases settle for a specific lump sum of money, from which the attorneys will normally take a percentage on a contingency fee basis as their fees. However, if your case goes to trial and you win a verdict in your favor, or if your case is won pre-trial on motion for summary judgment, then the law requires that the creditor or collector who violated your rights to pay your attorneys’ fees by order of the court (unless they decide to settle for a specific amount of fees).

In some cases, and more rarely, the creditor or debt collector against whom the lawsuit was brought might agree to a settlement whereby the consumer (our client) is awarded a specific amount of damages and then our attorneys’ fees and costs are to be decided by the court.

In the attached example that you can read here, the defendants Western Dental Services and their debt collector Herbert P. Sears Company, Inc. did exactly that. They agreed that our client would be awarded a specific, but confidential, sum of money with our attorneys’ fees and costs being decided by motion to the court.

The total amount awarded by the court was $65,277.28 for attorneys’ fees and costs of litigation. This was based on what is called the "lodestar" calculation, which requires the court to simply calculate a reasonable hourly rate by a reasonable number of hours expended by the attorneys in order to come up with the total amount to be awarded.

However, it is often not clear how the attorneys are awarded a certain hourly rate. The lodestar method typically requires the court to look at what is an average hourly rate for other attorneys in the same jurisdiction as the court where the case was filed with similar experience as the attorney whose motion is pending. It is common in the consumer rights area for the courts to rely on the U.S. Consumer Law Attorney Fee Survey Report that is prepared every couple of years in order to document the average salary for consumer attorneys in each region and territory within the United States, mostly based on experience level and years of practice. The 2013-2014 version of this survey was prepared by Ronald L. Burdge, Esq., and can be found on the National Consumer Law Center’s website at https://www.nclc.org/images/pdf/litigation/fee-survey-report-2013-2014.pdf.

The court ruling got to the total amount of $65,277.28 by adding the reasonable costs of litigation to the total hourly amounts awarded to Jared M. Hartman at $349.00 per hour and Babak Semnar at $425.00 per hour in connection with their prosecution of claims under the Federal and Rosenthal FDCPA and California credit reporting act.

If you or a loved one are concerned about whether your rights have been violated by a debt collector, creditor, bank, or credit reporting agency, please do not hesitate to call us for a free and confidential consultation to discuss whether your case might fall within one of the areas of law that allow us to pursue our attorneys’ fees in a similar manner.

Related Tags: FDCPA, Rosenthal, credit reporting, san diego debt harassment, orange county debt harassment, los angeles debt harassment, riverside debt harassment, debt collection, credit reporting violations, inaccurate credit reporting, lodestar, attorneys fees, western dental, herbert p sears company

Someone else's information on your consumer credit report?

Have you discovered that someone else’s information has been posted on your consumer credit report? It is frighteningly common for the consumer credit reporting agencies (Experian, Equifax, and Trans Union) to mix someone else’s negative credit accounts with another person. It should go without saying that your consumer credit report should be 100% accurate with respect to only your own credit accounts. One common exception to this occurs with married couples who may be jointly liable for each other’s lines of credit, or may be listed as authorized users on each other’s individual accounts. However, when a consumer credit reporting agency is mixing the information for two people with the same name—whether related or not—then the law has been violated. In fact, this is one of the primary reasons that the U.S. Legislature enacted the Federal Fair Credit Reporting Act in the first place. The FCRA enforces this principle when it requires the consumer credit reporting agencies to follow reasonable procedures to ensure maximum possible accuracy of the information “concerning the individual about whom the report relates.” See 15 U.S.C. 1681e(b). This Section requires the agencies to have in place reasonable procedures to ensure that these violations do not occur, and they must follow those procedures. Courts have ruled that it may very likely be unreasonable for the credit reporting agencies to only match names without using any other identifying factors such as date of birth, social security number, address, or the like. Typically, whether an agencies procedures are reasonable, however, is a question for the jury to decide under the circumstances. It is also unreasonable for a credit reporting agency to maintain two files under one social security number, since it is mandatory that each SSN belong to only one person.

Please click HERE to read a complaint that has recently been filed by Semnar & Hartman, LLP against Experian that alleges this very violation—alleging that Experian merged the derogatory accounts belonging to the young consumer’s estranged father into the consumer’s file, which caused him to be outrightly denied the opportunity to apply for an auto loan that he desperately needed.

If you or a loved one have been contacted by this debt collector, please contact us immediately for a free and confidential consultation to review your rights.

Related Tags: Fair Credit Reporting Act, inaccurate credit reporting, Experian, mixing credit files, mismerging credit fileds, credit reports, California consumer credit report, FRCRA, 1681e

Threatened with a lawsuit by First National Collection Bureau, Inc.?

Semnar & Hartman, LLP have recently filed a lawsuit against a debt collector out of the McCarron, Nevada called First National Collection Bureau, Inc. for threatening an improper lawsuit against a consumer whose debt had been discharged in Chapter 7 Bankruptcy in 2006. The FDCPA prohibits a debt collector from misrepresenting the legal status of a debt and also prohibits a debt collector from threatening to take an action that cannot be legally taken. Because the credit card debt had been discharged in Bankruptcy in 2006, the debt had been completely extinguished and any legal ability for the client to be sued on the debt has also been expired by the statute of limitations due to the age of the default on the debt. When First National sent its collection letter repeatedly claiming to be offering to settle the debt and the settlement offer would be revoked if it were not accepted on their terms, then First National implicitly threatened to the client that she could be sued on the debt. Moreover, due to the Bankruptcy discharge, the debt no longer exists anyway. Consequently, a lawsuit has been recently filed against First National to remedy this abusive conduct. A copy of this lawsuit can be read by clicking HERE.

If you or a loved one have been contacted by this debt collector, please contact us immediately for a free and confidential consultation to review your rights.

Related Tags: debt collection harassment, rosenthal fair debt collection, san diego debt harassment attorney, california debt harassment attorney, orange county debt harassment attorney, riverside debt harassment attorney​, FDCPA, FCRA, Rosenthal Act, United Portfolio harassment, Oracle Financial Group harassment, Oracle debt collection harassment, Portfolio debt collection harassment, credit card statute of limitations, credit card crime, credit card fraud

Been harassed by Oracle Financial Group or United Portfolio Servicing?

The law firm of Semnar & Hartman LLP has recently filed a lawsuit against these companies for some very egregious violations of the Rosenthal Act and the Federal FDCPA. The client was being contacted on a very old credit card debt that is barred from judgment by statute of limitations. When a debt collector is prohibited from obtaining a judgment by the applicable statute of limitations, the FDCPA requires that the collector not threaten a lawsuit, file a lawsuit, and in many instances cannot even imply that a lawsuit is possible or being considered. The reason is because the debtor is not likely to know that the statute of limitations has expired, and is therefore likely to be misled into paying the debt out of duress just to avoid a lawsuit that in actuality could never have been sought.

The offending companies in this case left multiple voicemails on the cell phone for his client, his mother, and his mother in law claiming that a lawsuit was being filed and process servers were looking for the client. However, all of this was false. A lawsuit had never been filed against the client, and due to the statute of limitations expiring the companies violated the Rosenthal Act and the FDCPA by even claiming one was being considered.

Additionally, the offending companies left voicemails for the client, his mother, and mother in law threatening that the lawsuit involved allegations of fraud and theft of services. Again, these threats were false and violated the Rosenthal Act and FDCPA. A breach of an agreement to pay a credit card (or any other loan) is not a criminal action unless it can be proven beyond a reasonable doubt that the debtor entered into the loan without any intention of ever paying it back. Simply failing to pay the debt is not a criminal action and a debt collector claiming it is a criminal action has violated the law.

A copy of this Complaint can be read by clicking HERE.

If you or a loved one have been subjected to similar such violations, do not take them lightly. Consumer rights are in play to protect the gullible and to prevent debt collectors and creditors from taking unfair advantage of the consumer. Please do not hesitate to contact us for a free and confidential consultation.

Related Tags: debt collection harassment, rosenthal fair debt collection, san diego debt harassment attorney, california debt harassment attorney, orange county debt harassment attorney, riverside debt harassment attorney​, FDCPA, FCRA, Rosenthal Act, United Portfolio harassment, Oracle Financial Group harassment, Oracle debt collection harassment, Portfolio debt collection harassment, credit card statute of limitations, credit card crime, credit card fraud

Mortgage Loan Being Serviced By Roundpoint Mortgage Servicing Corporation?

The law firm of Semnar & Hartman, LLP are presently investigating possible consumer rights violations being committed by RoundPoint Mortgage Servicing Corporation in connection with its efforts to collect monthly mortgage payments from California home owners. Such possible violations may include the following:

  1. Force-placing into Escrow amounts for anticipated taxes in the future even though the homeowner has a waiver of such items to be paid through Escrow;
  2. Failing to send monthly collection statements informing the homeowner of exactly how much RoundPoint is collecting from the homeowner; /li>
  3. Sending monthly collection statements that indicate RoundPoint is collecting Escrow items for “taxes and insurance” when in reality they are only attempting to collect either taxes or insurance, but not both;
  4. Furnishing inaccurate information to the consumer credit reporting agencies by claiming a homeowner is in default on the mortgage payments when in reality the homeowner has always paid his or her monthly obligation;
  5. Threatening foreclosure if the homeowner does not call to make payment arrangements for amounts that the homeowner does not actually owe.

If you or a loved one have a home mortgage loan being serviced by RoundPoint, please do not hesitate to call us for a free and confidential consultation to discuss your rights as a homeowner and whether those rights may have been violated.

Related Tags: debt collection harassment, rosenthal fair debt collection, san diego debt harassment attorney, california debt harassment attorney, orange county debt harassment attorney, riverside debt harassment attorney​, FDCPA, FCRA, Rosenthal Act, Roundpoint Mortgage harassment, Roundpoint debt collection harassment

New TCPA Rules Issued By FCC - Huge Victories For Consumers

Commissioner Jessica Rosenworcel: "I detest robo-calls. We receive thousands of complaints a month about robo-calls, and our friends across town at the Federal Trade Commission receive tens of thousands more."

"We applaud the FCC for upholding the essential protections in the Telephone Consumer Protection Act, a key consumer law," said National Consumer Law Center attorney Margot Saunders. "The industry petitions [requests from companies to protect their interests over consumers'] would have exposed consumers to a tsunami of unwanted robocalls and texts to their cell phones."

"We applaud the FCC for holding the line to keep the plague of unwanted robocalls from becoming even worse," added Susan Grant, director of Consumer Protection and Privacy at Consumer Federation of America.

The TCPA (Telephone Consumer Protection Act, at 47 U.S.C. 227) is a statute that prohibits, among other things, unwanted telephone calls with automatic telephone dialing systems, robot messages, and/or pre-recorded voice messages without consent and without emergency purposes, as well as junk faxes and telemarketers calling people who are registered on the "Do Not Call List". See our page titled "Phone Calls (TCPA Video)" for more detailed information on the statute.

By statute, the FCC has authority to issue rules that interpret and apply the statute itself. The courts are bound to follow the FCC rulings as if they were the statute themselves. Over the years, there has been much heavily-contested litigation over many of the grey areas within the statute and FCC rulings themselves. However, on July 10, 2015, the FCC released its newest ruling and order that clarifies a lot of these grey areas. Many of the rulings are very beneficial to consumers who wish to put a stop to the unwanted harassment that companies engage in.

Consent must be provided by the current subscriber or regular user of the phone number:

"The new user of a reassigned phone number shouldn't have to put up with being abused by callers for the old user of the phone number," said FCC Chairman Tom Wheeler.

One of the hotly-contested issues over the years has occurred when a company intends to call one person who had previously given consent to the company for TCPA purposes, but the company inadvertently calls the wrong person who has since received the first person’s phone number. Courts throughout the country have issued differing rulings, with some courts ruling that the company has no liability when it intends to call a person who had previously given consent while other courts have ruled that the person who is the current subscriber is the only person who can consent to be called upon the phone number at issue. The FCC has issued its ruling in favor of the consumers on this issue.

One of the hotly-contested issues over the years has occurred when a company intends to call one person who had previously given consent to the company for TCPA purposes, but the company inadvertently calls the wrong person who has since received the first person’s phone number. Courts throughout the country have issued differing rulings, with some courts ruling that the company has no liability when it intends to call a person who had previously given consent while other courts have ruled that the person who is the current subscriber is the only person who can consent to be called upon the phone number at issue. The FCC has issued its ruling in favor of the consumers on this issue.

This requirement of consent also applies to the person who is the primary user of the phone number but is not the subscriber on paper. For instance, if the wife regularly uses the phone number that was issued in her husband’s name, then the consent must have been given by the wife as the regular user of the number.

Prior express consent can be revoked via any reasonable means:

Another hotly-contested issue over the years is whether a consumer can revoke consent that had previously been given. Again, courts throughout the country have been divided—with some courts ruling that consent cannot be revoked after once having been given, other courts ruling that consent must be revoked in writing, while other courts ruling that consent can be revoked verbally at any time.

The FCC has once again ruled in favor of consumers. A consumer can revoke consent for TCPA purposes at any time and via any method that is reasonable. That means simply telling the company one time over the phone to stop calling is valid and effective to trigger TCPA liability on every call thereafter. But be careful: as soon as the company asks if they can call you back on your current number and you agree, then consent might have just been renewed. It is best to insist that all communications be in writing, and that any letter from you that requests all calls to cease be delivered via fax or certified mail for proof of delivery, so that there is never any ambiguity or question as to whether consent was revoked.

Additionally, it is important to note that the FCC has denied one company’s request that it allow the company’s to control how consent can be revoked. It is clear that no company, for TCPA purposes, can dictate how revocation can be lodged by the consumer—even if the contract that gave rise to a debt is agreed to by the consumer and that contract gives direction on exactly how the company will accept revocation, then TCPA liability still exists even if the consumer gives revocation in a manner different than how the company has dictated in its contract.

Additionally, it is important to note that the FCC has denied one company’s request that it allow the company’s to control how consent can be revoked. It is clear that no company, for TCPA purposes, can dictate how revocation can be lodged by the consumer—even if the contract that gave rise to a debt is agreed to by the consumer and that contract gives direction on exactly how the company will accept revocation, then TCPA liability still exists even if the consumer gives revocation in a manner different than how the company has dictated in its contract.

An automatic telephone dialing system is one that has the capacity to act as an auto-dialer, even if not used for that purpose:

The TCPA prohibits calls from being placed with an “automatic telephone dialing system” (also known as an ATDS) to a cell phone, when there is no consent or emergency purpose. Note that these types of calls do not trigger liability when the call is placed to a landline….only calls to a landline with robot messages and/or pre-recorded voice messages trigger TCPA liability.

There has been heavy litigation over the years as to what triggers liability under this prong of the TCPA. Many companies use machines that have the capability to act as an ATDS, but claim that an agent manually-dialed the number at the time of calling the consumer. It is now unequivocally clear that the FCC has ruled that such calls are still in violation of the TCPA. An ATDS is now unquestionably defined as dialing equipment that generally has the capacity to store or produce and then dial random or sequential numbers even if it is not presently used for that purpose. Also a "predictive dialer" meets the definition of an ATDS, as it is equipment with the capacity to store or produce and then dial random or sequential numbers, even though the dialer predicts when a sales agent will be available to be subsequently dialed by the equipment to then connect with the consumer who answered the initial call by the dialer.

As it always has, the TCPA provides victims of such unwanted calls a minimum of $500.00 per call as strict liability, and possibly $1,500.00 per call for willful violations. If you or a loved one are fed up with the abusive calls lodged by companies on a daily basis, do not hesitate to contact us for a free, confidential consultation to discuss your rights.

Related Tags: TCPA, telephone consumer protection act, telemarketing calls, debt collection calls, robo calls, robocalls, auto dialer, autodialer, harassing calls, san diego debt harassment attorney, california debt harassment attorney, orange county debt harassment attorney, riverside debt harassment attorney

Attention military members! Have you been discriminated against for military status or military obligations?

Both federal and California laws protect military members from discrimination. The federal law is called Uniformed Services Employment and Reemployment Rights Act (USERA) and can be found at 38 U.S.C. §§ 4301-4333. The California law is called the California Military and Veterans’ Code and can be found at Calif. Military and Veteran’s Code § 394. Among other things, these statutes prohibit discrimination against military members by employers for their status as military or for performing their obligations as military members. Discrimination by employers can occur by way of refusing to hire the military member; taking adverse action such as discipline, demotion, or refusal to promote, or denial of ancillary benefits; termination of employment; or failing to re-employ upon return from deployment. In order to obtain civil relief, the military member need only show that the military status or military obligations served as a substantial motivating factor in the employer’s decision, and need not show that military was the sole motivating factor. The employer can only then escape liability if it proves that the adverse action would have been taken even if the military status or military obligations did not exist.

The law firm of Semnar & Hartman, LLP recently filed a lawsuit against Enviro-Master Corporation for such allegations of discrimination. The lawsuit alleges that the owner of Enviro-Master Corp’s San Bernardino branch terminated the military member’s employment by sending an email that specifically cited the member’s military obligations as the reason for the termination. The complaint can be viewed by clicking HERE.

Related Tags: military discrimination, USERRA, Uniformed Services Employment and Reemployment Rights Act, California Military and Veterans Code, workplace discrimination, military rights, military civil rights

Nationstar Mortgage, LLC Attempting to Collect Money That Is Not Owed?

Have you or a loved on been subjected to debt collection efforts by Nationstar Mortgage, LLC upon a mortgage debt that is not owed? The firm of Semnar & Hartman, LLP has recently filed suit against Nationstar Mortgage, LLC and Bank of America, N.A. alleging that Bank of America retained the services of Nationstar Mortgage, LLC to collect upon a defaulted mortgage that was settled by way of short-sale. After foreclosure proceedings had been initiated, but before foreclosure occurred, the consumers completed a short-sale of the home. Bank of America signed documents that specifically states the outstanding debt had been settled and that the consumers were released from any further obligation for owing the difference.

Unfortunately, however, approximately one year after the short-sale was completed, Nationstar Mortgage, LLC began sending letters to the consumers attempting to collect upon the amount that had been forgiven. The consumers informed Nationstar that the debt had been settled by way of short-sale, and Nationstar simply told them to ignore the letters. However, Nationstar continued to send collection letters and even began to threaten foreclosure upon the same home that the consumers had already sold. Even worse for the consumers, Nationstar had also began reporting upon their credit reports the false information that they were still in default on the loan and the loan had been charged off as a bad debt. This false reporting led to the consumers being denied new lines of credit and has prevented them from moving on with their lives after such a difficult period. The Complaint has been filed in the Central District of California and can be viewed by clicking here.

If you or a loved one is being harassed by Nationstar for a debt that is not owed, or if being harassed even upon a debt that is legitimately owed, please do not hesitate to contact us for a free and confidential consultation as to whether your rights have been violated.

Related Tags: debt collection harassment, rosenthal fair debt collection, san diego debt harassment attorney, california debt harassment attorney, orange county debt harassment attorney, riverside debt harassment attorney​, FDCPA, FCRA, Rosenthal Act, Nationstar Mortgage harassment, Bank of America harassment, Nationstar debt collection harassment, Bank of America debt collection harassment

Harassing phone calls by Wells Fargo Mortgage

Semnar & Hartman, LLP is currently investigating claims against Wells Fargo Mortgage regarding harassing telephone calls in connection with their collection of mortgage payments. It is believe that Wells Fargo places harassing robo-calls, autodialed calls, and/or calls with pre-recorded and/or artificial voice messages to consumers who have not previously consented to receive such calls for purposes of collecting upon mortgage payments. In most instances, robocalls and robo text messages violate the Telephone Consumer Protection Act (TCPA), and generally each violations allows for $500 to $1,500 per violation.

If you or a loved one has received such calls and/or text messages from Wells Fargo Mortgage, we invite you to please contact us for a free and confidential consultation.

TCPA Protections Against Unconsented Robocalls, Autodialed calls, and text messages

The TCPA became law in 1991, putting restrictions on automated calls, autodialed calls, calls with pre-recorded and/or artificial voice messages, and text messages, whether sent for debt collection or telemarketing purposes. In most circumstances, an entity must have a person’s prior express consent in order to make automated or prerecorded calls or text messages. See our “Phone calls” webpage or blog postings regarding TCPA violations for more detailed information.

If you or a loved one have received robocalls or text messages from Wells Fargo Mortgage, we encourage you to fill out our contact form so that we can evaluate your rights. We have experience handling alleged TCPA violations and are committed to providing you answers while holding institutions like Wells Fargo Mortgage accountable. We look forward to speaking with you.

Related Tags: TCPA, telephone consumer protection act, telemarketing calls, debt collection calls, robo calls, robocalls, auto dialer, autodialer, Wells Fargo mortgage, Wells Fargo harassment, Wells Fargo TCPA, Wells Fargo harassing phone calls, Wells Fargo mortgage collection harassment, Wells Fargo mortgage phone calls, Wells Fargo robocalls

Receiving calls from TD Auto Finance without consent?

Semnar & Hartman, LLP is currently investigating claims against TD Auto Finance, the automobile financial services provider, for placing robo-calls, autodialed calls, and/or calls with pre-recorded and/or artificial voice messages to consumers who have not previously consented to receive such calls, as well as sending text messages without consent. In most instances, robocalls and robo text messages violate the Telephone Consumer Protection Act (TCPA), and generally each violations allows for $500 to $1,500 per violation.

If you or a loved one has received such calls and/or text messages from TD Auto Finance, we invite you to please contact us for a free and confidential consultation.

TCPA Protections Against Unconsented Robocalls, Autodialed calls, and text messages

The TCPA became law in 1991, putting restrictions on automated calls, autodialed calls, calls with pre-recorded and/or artificial voice messages, and text messages, whether sent for debt collection or telemarketing purposes. In most circumstances, an entity must have a person’s prior express consent in order to make automated or prerecorded calls or text messages. See our “Phone calls” webpage or blog postings regarding TCPA violations for more detailed information.

If you or a loved one have received robocalls or text messages from TD Auto Finance, we encourage you to fill out our contact form so that we can evaluate your rights. We have experience handling alleged TCPA violations and are committed to providing you answers while holding institutions like TD Auto Finance accountable. We look forward to speaking with you.

Related Tags: TCPA, telephone consumer protection act, telemarketing calls, debt collection calls, robo calls, robocalls, auto dialer, autodialer, TD auto finance, harassing calls, TD auto finance harassment, TD auto finance TCPA

Medical Debt Collections Trying To Collect On a Bill Subject To Worker's Compensation

Suffering a significant injury while on the job can be very traumatizing and life altering. Not being able to perform the job that one was once able to perform can cause a serious blow to one’s emotional stability and self-confidence, and the lack of ability to provide financial stability to one’s family is severely unfortunate. Insult to such injury is added when medical debt collectors fail to submit their billing liens to the workers’ compensation board and persist in attempting to collect from the injured employee directly. Thankfully, the law provides protections against such unfair debt collection tactics.

California Labor Code Sections 4600, 5300, 5304, and 5955 provide the basis that the worker’s compensation board has exclusive jurisdiction to handle medical debts that are the subject of a workers’ compensation claim. In order for the medical provider and/or debt collector to seek reimbursement for such services, they must submit a lien to the workers’ compensation board so that the board can determine the appropriate amount of pay for the employer and/or employer’s insurance company to provide. If the medical provider and/or debt collector is not satisfied with the board’s ruling, then their sole remedy is to file a petition for reconsideration pursuant to California Labor Code § 5900 and then appellate review pursuant to California Labor Code § 5950.

However, California Labor Code § 3751(b) provides that medical providers shall not collect money directly from their patients for services to cure or relieve the effect of the injury for which a claim form, pursuant to Cal. Lab. Code § 5401, was filed, unless the medical provider has received written notice that liability for the injury has been rejected by the employer and the medical provider has provided a copy of this notice to the patient. Any medical provider who violates Cal. Lab. Code § 3751(b) shall be liable for three times the amount unlawfully collected, plus reasonable attorney’s fees and costs.

Semnar & Hartman, LLP regularly ties such unlawful debt collection tactics into a claim for either or both of the Federal or Rosenthal Fair Debt Collection Practices Acts, since those laws prohibit any attempt to collect an unauthorized amount in connection with consumer debts. If you or a loved one are proceeding through a workers’ compensation board claim, but are still receiving debt collection bills and/or phone calls, please do not hesitate to contact us as soon as possible for a free, confidential consultation about your rights.

Related Tags: debt collection harassment, rosenthal fair debt collection, military lawyer, san diego debt harassment attorney, california debt harassment attorney, orange county debt harassment attorney, riverside debt harassment attorney​, fdcpa, california workers compensation, workers compensation debt collection

Members of the armed forces: Had your property sold, forclosed, or repossed during deployment? Your rights may have been violated!

The U.S. Servicemembers Civil Relief Act at 50 U.S.C.S Appx. §537 prohibits anyone from enforcing a lien sale or executing a repossession lien—without first obtaining a court order—upon the property or effects of members of the armed forces during deployment and up to 90 days after return from service. The goal for such a prohibition is so that the servicemember can dutifully serve his or her country with honor, and without having to carry the stress and anxiety over whether their property back home will be safe and secure. A violation of this prohibition is a misdemeanor crime, and can be punishable by up to one year in custody and fines. Additionally, a servicemember whose rights have been violated can pursue a civil lawsuit against the violator and recover damages sustained as a result of the violation in addition to attorneys’ fees and costs of pursuing litigation.

A lawsuit recently filed by Semnar & Hartman, LLP alleges that a vehicle auto-body shop called Pro Custom in Oceanside, California violated this very prohibition. The Complaint can be read by clicking HERE

This lawsuit alleges that Pro Custom promised to hold the servicemember’s car during his period of deployment and promised to safely store the vehicle until his return from deployment. The servicemember then left for approximately 7 months of deployment only to find out upon his return that the vehicle had been sold through a non-judicial lien sale. The lawsuit alleges that Pro Custom sold the vehicle to recover only $2,200.00 for services, and even though the vehicle was worth approximately $14,000.00 the servicemember has not been provided with any finances that would make up the difference between the amount Pro Custom sold the vehicle for and what Pro Custom claimed was owed to them. Even after the member inquired as to why Pro Custom sold the vehicle after they promised to safely hold it upon his return, Pro Custom claimed he abandoned the vehicle and still failed to provide him with any proceeds from the sale.

The lawsuit further alleges that Pro Custom has been continuing to take out of the servicemember’s bi-weekly paychecks money for services performed on credit prior to the member’s deployment, even though Pro Custom seized the property when they sold the vehicle and has recovered any finances alleged to be owed to them for the services on credit by keeping all of the proceeds of the sale. The lawsuit alleges that this conduct is a violation of the California Rosenthal Fair Debt Collection Practices Act, for unfair and oppressive conduct, misrepresentations and false statements as to what Pro Custom is owed, and for taking action that cannot legally be taken.

The lawsuit is seeking actual damages for the servicemember for the loss of the value of the vehicle, loss of use of the vehicle, emotional distress and mental anguish for not having a vehicle for the past 10 months and having to beg for rides from friends to attend his physical therapy sessions for an injury sustained during deployment, recovery of all monies taken by Pro Custom for the services previously performed on credit, recovery of all monies the member has paid to the vehicle financier since his return from deployment, as well as attorneys’ fees and costs. Moreover, because Pro Custom regularly advertises to military members and claims to “Support our Troops”, this lawsuit is also seeking punitive damages as a means for punishing them for their egregious unlawful conduct and to prevent future abuses against other military members.

If you or a loved one are deployed or about to be deployed, please know that you have rights when it comes to your property. Please do not hesitate to contact us for a free and confidential consultation to discuss your rights and whether your rights may have been violated.

Related Tags: servicemembers civil relief act, deployed military, deployment lien sale, debt collection harassment, 50 USCS Appx 537, service members civil relief act, military credit protection, rosenthal fair debt collection, military lawyer, san diego debt harassment attorney, california debt harassment attorney, orange county debt harassment attorney, riverside debt harassment attorney

Been Sued By Mountain Lion Acquisitions, INC.?

Mountain Lion Acquisitions, Inc. is known as a “debt buyer” under California law, as it is an entity that purchases charged-off consumer debts for less than the value of the outstanding debt, and then attempts to collect the outstanding amount for the full or near full value in order to reap profits. Mountain Lion Acquisitions, Inc. regularly uses the Law Offices of D. Scott Carruthers as its debt collection attorney, who sends threatening letters to the alleged debtor in an effort to collect for Mountain Lion Acquisitions. It is believed that Mountain Lion Acquisitions and Law Offices of D. Scott Carruthers are both owned and operated by the same person—D. Scott Carruthers—as the secretary of state business search shows D. Scott Carruthers as the agent for service of process and his law office address as the same physical entity address for both companies.

The Law Offices of D. Scott Carruthers has been the subject of multiple lawsuits for what have alleged to be unfair and unscrupulous debt collection tactics, including misrepresenting the amount of the alleged debt, false threats regarding lawsuits and criminal prosecution, misrepresentations as to the alleged debtors’ rights under the FDCPA, among others.

It has come to light that Mountain Lion Acquisitions, Inc. is now also violating the California Fair Debt Buyer’s Practices Act (FDBPA)—Cal. Civ. Code § 1788.50-1788.64. The FDBPA requires that a debt buyer who files a debt collection lawsuit upon an allegedly outstanding consumer debt include certain required disclosures within the complaint, so long as the debt was purchased on or after January 1, 2014. These disclosures are required to protect the consumer, so that the consumer can make an informed decision about what the alleged debt is, where it came from, how much is actually owed, and can also allow the consumer to research the details of the alleged debt for security purposes.

In one particular example, a class action lawsuit recently filed by Hartman Law Office, Inc., Semnar Law Firm, Inc., Hyde & Swigart, and Kazerouni Law Group, APC alleges that Mountain Lion filed a complaint against the consumer on an alleged consumer debt—charged off but then purchased by Mountain Lion after January 1, 2014—and the complaint fails to include the name and address of the charge-off creditor, fails to state that it has complied with 1785.52, fails to provide the name and address of all purchasers after charge-off, and fails to state the nature of the debt and the transaction from which it was derived. All of this information, among others, are required to be included in the complaint pursuant to Cal. Civ. Code § 1788.58. By failing to include these disclosures, the consumer is harmed because the complaint would not give sufficient information for the consumer to know why and for what purpose he or she is being sued by a company with whom the consumer never entered into any transactional relationship. Read the class action complaint here.

Violations of these laws entitles the consumer to recover any actual damages pursuant to Cal. Civ. Code § 1788.62(a)(1); statutory damages in the amount up to $1,000.00 pursuant to Cal. Civ. Code § 1788.62(a)(2); and reasonable attorney’s fees and costs pursuant to Cal. Civ. Code § 1788.62(c)(1).

If you or a loved one have been contacted by the Law Offices of D. Scott Carruthers for purposes of debt collection, or if you have been sued by the Law Offices of D. Scott Carruthers on behalf of Mountain Lion Acquisitions, Inc., it is imperative you contact us immediately for a free and confidential consultation to discuss your rights.

Related Tags: FDCPA, fair debt collection practices act, California FDCPA, San Diego FDCPA, California debt harassment, San Diego debt harassment, unfair debt harassment, debt harassment lawsuit, fair credit reporting act, fcra, scott carruthers harassment, scott carruthers lawsuit, scott carruthers collection attorney, scott carruthers debt collection​, mountain lion acquisitions, mountain lion acquisitions debt collection harassment, fair debt buyers practices act, FDBPA

Federal Fair Trade Commission Publishes List of Banned Debt Collectors

The FTC has legal enforcement powers to pursue action against companies that violate the Federal Fair Debt Collection Practices Act (FDCPA) for engaging in conduct that amounts to harassment under the FDCPA. The FTC recently published a list on its website of many debt collectors against whom they have been successful obtaining federal court orders prohibiting them from engaging in further debt collection activities. Read the list here http://www.ftc.gov/enforcement/cases-proceedings/banned-debt-collectors.

Additionally, the FTC website above has a link to view other entities against whom it has pursued enforcement actions, but did not obtain an injunction to prohibit further collection activities.

If you or a loved one have been contacted by any of the people or entities named in that list, then you or the loved one may have been the subject of a scam and should discontinue any further communications with the "debt collector" immediately. You should also contact the FTC to report them, and also contact us to see what your rights may be in seeking recovery by way of private lawsuit.

The FDCPA is designed to protect consumers. There are over 40 ways the FDCPA can be violated. If you or a loved one are being contacted by a debt collector, be sure to keep all letters, regularly check your credit report for inaccuracies, and write a journal about every phone call. See our webpage discussing the FDCPA for more information. Do not hesitate to contact us for a free and confidential consultation to discuss your rights.

Related Tags: Fair Debt Collection, FDCPA, debt harassment, banned debt collectors, debt harassment attorney, bankruptcy, San Diego bankruptcy, San Diego debt harassment, Orange County bankruptcy, Los Angeles bankruptcy, Riverside bankruptcy, Temecula bankruptcy, FTC, Fair Trade Commission

Class Action Lawsuit Filed Against Collection Consultants of California

The law offices of Hartman Law Office, Inc. and Semnar Law Firm, Inc. have recently teamed up with the law firms of Kazerouni Law Group, APC and Hyde & Swigart to file a class action lawsuit against a medical debt collection company called Collection Consultants of California. The lawsuit alleges that the company has been attempting to add unlawful interest to the debt that they allege is outstanding, and when the Plaintiff called to complain about their adding of interest despite the medical provider having never added interest, she was told by a collection agent that they were entitled to interest pursuant to pursuant to Calif. Civ. Code §§ 3287-3289. The lawsuit further alleges that the case of Diaz v. Kubler Corp. (So. Dist. Calif. Nov. 6, 2013) 982 F. Supp. 2d 1146, 1153-1157 holds that a debt collector claiming to be entitled to interest pursuant to Calif. Civ. Code §§ 3287-3289 without first having a judgment in place and without the debtor’s express agreement to be so obligated in the contract creating the debt violates 15 U.S.C. §§ 1692f and 1692f(1) of FDCPA as a matter of law for unfair and unconscionable means in connection with debt collection, including collecting amounts that are not authorized by law or agreement.

If you or a loved one have received any efforts by Collection Consultants of California to collect interest on an allegedly outstanding debt (medical or otherwise), please do not hesitate to contact us for a free and confidential consultation to discuss whether your rights have been violated.

Related Tags: collection consultants of california, FDCPA class action, unlawful interest, debt collector interest, debt collection harassment, fair debt collection practices act, California debt harassment attorney, san diego debt harassment attorney, riverside debt harassment attorney, orange county debt harassment attorney​

TCPA violations results in default judgement against Bank of America in excess of $1 million

It is very common in the credit industry for collectors and creditors to use robo-calls to both cell phones and land-lines for purposes of debt collection. Robo-calls are when a computer dials a number stored within its system and when the recipient of the call answers the phone they are confronted with a robotic or pre-recorded voice message instead of a live human.

The reason for these calls being so common in the collection industry is because it is much cheaper for a company to use a machine to blast consumers with repeated calls than it is for the company to pay an employee to sit at a phone and manually dial numbers multiple times per day. However, if a consumer tells a creditor/collector to stop calling them, then every subsequent robo-dial is a violation of the Telephone Consumer Protection Act (TCPA) worth $500.00-$1,500.00 per call. One couple in Tampa, Florida recently obtained default judgment against Bank of America for receiving over 700 unwanted robo-dials in a five year period. Because Bank of America failed to respond to the lawsuit in time, the couple was awarded damages in excess of $1 Million by default judgment. Of course, Bank of America will now appeal the lawsuit, and it is unclear as to how the court of appeal will handle their request to set aside the default judgment. However, the point is clear—companies should respect and honor consumers’ requests that the unwanted and harassing robo-dials cease!

A news article by “Good Morning America” describing the lawsuit as well as other debt collection harassment violations by Bank of America can be found here: https://gma.yahoo.com/couple-wins-1m-suit-against-major-bank-outrageous-002552031--abc-news-topstories.html. Additionally, a news article by "The Consumerist" about the lawsuit can be found here: http://consumerist.com/2014/12/11/bank-of-america-must-pay-family-1-million-for-5-years-of-unwanted-robocalls/ , which also has links to the court papers pertaining to the lawsuit.

If you or a loved one is receiving harassing phone calls by a creditor, debt collector, or telemarketer despite your requests that they stop calling, do not hesitate to contact us for a free and confidential consultation to discuss your rights and what you can do to make them stop.

Related Tags: default judgment, federal rule of civil procedure 55, frcp 55, TCPA, telephone consumer protection act, auto dial calls, robo dial calls, robo dialers, Bank of America, Bank of America harassing calls, Bank of America $1 million, California debt harassment attorney, san diego debt harassment attorney, riverside debt harassment attorney, orange county debt harassment attorney

Have you been contacted by The Law Offices of D. Scott Carruthers for debt collection?

If you or a loved one have been contacted by The Law Offices of D. Scott Carruthers and they are claiming to be collecting on an old debt, then you should contact us immediately to discuss whether your consumer rights have been violated.

The law firm of Semnar & Hartman, LLP recently filed an FDCPA lawsuit against The Law Offices of D. Scott Carruthers in the U.S. District Court for the Central District of California. The lawsuit alleges that an employee named Cheryl of The Law Offices of D. Scott Carruthers called the plaintiff at work multiple times and threatened him with a lawsuit on a debt from which the plaintiff was relieved years ago by the creditor. When the plaintiff protested, Cheryl began to threaten the plaintiff with having him served with the summons at work so as to embarrass and humiliate him and also claimed that he will lose the lawsuit if he tries to fight it. She also began to make very derogatory remarks such as asking how it is he can properly treat his patients as a nurse if he goes into default on his financial obligations, and also laughed at him when he said he was going to hire a lawyer. Cheryl also continued to call him at work despite his insistence that they not call him at work. Cheryl’s threats of having him served with a lawsuit at work were also in direct contradiction to a collection letter sent by Carruthers’ office that promised no litigation within the next 30 days. All of this conduct by Cheryl has resulted in the filing of a Complaint that can be read here

Further investigation into the debt collection practices of The Law Offices of D. Scott Carruthers have revealed a very disturbing pattern of violating consumer rights. Carruthers’ office has been sued multiple times in various District Courts for alleged violations of the Fair Debt Collection Practices Act for conduct that includes lies, improper threats, and false representations in connection with debt collection activity, such as collecting much more than the debt actually was, collecting on debts that have been stayed by order of a Bankruptcy court, contacting consumers directly despite knowing that the consumer was represented by an attorney, and for conduct very similar to that suffered by the plaintiff above. This disturbing patterns shows that Carruthers’ office either does not care to follow the law or does not properly train his employees despite being sued numerous times.

As a result, if you have been contacted by Carruthers' office for collection of a consumer debt, then it is reasonable to suspect that your rights may have been violated. Do not hesitate to contact us for a free and confidential consultation to discuss what your rights are.

Related Tags: FDCPA, fair debt collection practices act, California FDCPA, San Diego FDCPA, California debt harassment, San Diego debt harassment, unfair debt harassment, debt harassment lawsuit, fair credit reporting act, fcra, scott carruthers harassment, scott carruthers lawsuit, scott carruthers collection attorney, scott carruthers debt collection

Lawsuits allege Wells Fargo Bank has engaged in multiple acts of harassment, misrepresentations, and deception towards its own customers

Multiple lawsuits have been filed recently against Wells Fargo Bank, N.A. alleging various violations of consumer rights.

In one case, the customers allege that they had a home mortgage loan with Wells Fargo in the State of Kansas that resulted in a short-sale, through which Wells Fargo received the benefit of approximately $9,000.00 more than the debt actually owed on the loan. Unfortunately, however, Wells Fargo did not properly update their records, as they suddenly started calling the customers repeatedly and demanding that the customers still owed them approximately $111,780.35 on the loan. When the customers tried to explain that Wells Fargo had already been paid that amount plus an additional $9,000.00 more, the representatives refused to listen to the customers and argued with them about how the customers were wrong.

Additionally, the lawsuit alleges that Wells Fargo reported to the State of California Franchise Tax Board that the customers earned income within the State of California in tax year 2010, which prompted the Tax Board to issue notices of levies upon one of the customer’s wages for back taxes. However, the customers did not reside in the State of California in the year 2010, and the home mortgage loan dealt with property located in the State of Kansas. This lawsuit has alleged multiple violations of the Rosenthal Fair Debt Collection Practices Act to seek compensation for the emotional distress caused by Wells Fargo’s multiple incidents of deception, misrepresentation, and attempting to collect unlawful amounts. This complaint can be read here. WF Complaint 1

In another case, the customer had a student loan account with Wells Fargo. The lawsuit alleges that the customer transferred a payment from his Wells Fargo checking account into his student loan account in order to make a payment on his student loan obligation. Thereafter, Wells Fargo’s checking department reversed the payment without informing the client, which caused him to go into default on his student loan account without knowledge and without any fault of his own. The lawsuit further alleges that the student loan department began placing an unreasonable and obscene amount of calls to the customer and demanding that his acceleration clause kicked in to the point where he now owed the full amount of the loan, and the collection agents refused to listen to his explanation of how the default was no fault of his own.

After a Wells Fargo representative finally agreed that the default was no fault of the customer and reversed the default status on the account, Wells Fargo failed to properly update the customer’s consumer credit report and maintained that he was in default status, and even reported two derogatory accounts for the customer even though he only had one student loan account. The lawsuit therefore seeks redress for multiple violations of the Rosenthal Fair Debt Collection Practices Act and the State and Federal Fair Credit Reporting Acts for Wells Fargo’s unfairness at reversing the student loan transfer, misrepresentations as to the acceleration clause being triggered, attempting to collect improper amounts, and failing to properly report accurate information upon the customer’s consumer credit report. This complaint can be read here. WF Complaint 2

Another lawsuit alleges that Wells Fargo unfairly harassed the customer’s elderly mother during a time when she could not be subjected to undue stress in her life. The lawsuit alleges that the customer had not even defaulted upon his home mortgage loan, but for some reason Wells Fargo placed at least 35 calls to his mother between November 4, 2014 and November 21, 2014 and claimed that they were looking for her son. The mother repeatedly told the agents that the son does not live with her and she has nothing to do with the son’s home mortgage loan, and repeatedly insisted that they stop calling her. However, Wells Fargo refused to honor her request and maintained their persistence in calling her. The mother was recovering from a recent cardiac procedure and had been advised by her doctor to avoid all stress, and she was also grieving from the recent passing of her mother-in-law. The lawsuit alleges that Wells Fargo’s persistent placement of harassing calls to her increased the stress inflicted upon her at a time when she should not have had to be bothered by Wells Fargo. This lawsuit seeks redress for multiple violations of the California Rosenthal Fair Debt Collection Practices Act for unfair and harassing phone calls to both the customer and his mother. This complaint can be read here. WF Complaint 3

If you or a loved one are having to suffer harassment inflicted by Wells Fargo similar to the above lawsuits, please do not hesitate to call us for further information as to what your rights are and how you can stand up for yourself. The playing field does not have to be one-sided in the industry of consumer credit. Our nation’s financial super powers should NOT be permitted to treat their own customers in such a fashion and should be taught that they have to uphold and respect consumer rights! As always, any consultation about consumer rights is done free of charge and maintains confidentiality.

Related Tags: FDCPA, fair debt collection practices act, California FDCPA, San Diego FDCPA, California debt harassment, San Diego debt harassment, unfair debt harassment, debt harassment lawsuit, fair credit reporting act, fcra, California fair credit reporting, ​inaccurate credit reporting, wells fargo harassment, wells fargo bank consumer harassment, wells fargo lawsuit, wells fargo fdcpa violations

Spam text message violations result in judgement of $250,500.00 against Cali grown collective

On November 17, 2014, Judge Staton of the Central District of California awarded the Plaintiff Judgment in the amount of $250,500.00 as a result of the Plaintiff receiving several hundred spam text messages in violation of the Telephone Consumer Protection Act (TCPA), codified at 47 U.S.C. 227(b).

The lawsuit was filed as a joint effort between the following law offices Hartman Law Office, Inc., Semnar Law Firm, Inc., Kazerouni Law Group, APC, and Hyde & Swigart. The Complaint alleged that the Defendant—Cali Grown Collective—began sending spam text messages to the Plaintiff in late 2013 soliciting his business for their medical marijuana collective, and each text message offered discounted rates on various strands of medical marijuana. Unfortunately, however, these spam messages were sent without the Plaintiff’s consent or authorization, and despite the fact that the Plaintiff had never once entered into any business transaction with Cali Grown Collective and never had any affiliation with them in any manner whatsoever.

After being properly served with the lawsuit, Cali Grown Collective failed to appear in the case. When a defendant fails to appear in a case after being properly served, the party who served them can pursue default judgment under Federal Rule of Civil Procedure (FRCP) 55. A default judgment under Federal law means the allegations pleaded in the complaint are deemed true, which then allows the Federal court to enter judgment against the defaulting defendant and also issue monetary relief for their legal violations. A copy of Judge Staton’s Opinion entering Default Judgment against Cali Grown Collective can be found here.Order Granting Default Judgement

Because the TCPA provides monetary damages based on the number of violations--$500.00 per violation at a minimum—and because in this case Cali Grown Collective committed several hundred violations despite the Plaintiff’s numerous attempts to make the messages stop, Judge Staton issued Judgment in Plaintiff’s favor for $250,000.00. A copy of the Judgment can be found here. Conformed Judgement

If you or anyone you know is receiving spam text messages as a marketing tactic without your consent or authorization, then you have rights that should be asserted against the company. The TCPA is primarily interested in protecting consumers’ rights to privacy and their right to let companies know how they can contact the consumer. If your rights are being violated, then you can assert those rights in a formal setting to seek compensation. Call us for a free and confidential consultation for more information.

Related Tags: default judgment, federal rule of civil procedure 55, frcp 55, TCPA, telephone consumer protection act, auto dial calls, robo dial calls, robo dialers, spam text messages, text solicitations, text message harassment, Cali Grown Collective, California debt harassment attorney, san diego debt harassment attorney, riverside debt harassment attorney, orange county debt harassment attorney​

Lawsuit filed against Weststar Mortgage Inc. Alleges the company does not protect California's deployed military

On November 5, 2014, Semnar & Hartman, LLP filed a lawsuit in the Central District of California against Weststar Mortgage, Inc. alleging multiple violations of the law, including violations of the California Military and Veterans’ Code and the California Rosenthal Fair Debt Collection Practices Act. The lawsuit is based on Weststar Mortgage's failure to recognize and honor certain protections to which deployed military members are entitled.

Unfortunately, however, Weststar Mortgage treated the Plaintiffs as being in default during the very time period that the payments were supposed to have been deferred, and also threatened foreclosure and imposed late fees and penalties upon the account. Weststar even took the egregious step of insisting that the Plaintiffs pay a lump sum in excess of $6,000.00 in order to extend the maturity of the mortgage loan despite the fact that the military law requires such extension upon the maturity to match the time period of deferment. Bottom line, a deployed military member should NOT have to pay a lump sum of over $6,000.00 in order to be provided protections to which the military member and his family is ENTITLED BY LAW.

For more detailed information, Read the Complaint here.

Anyone who has information about similar or other illegal conduct by Weststar Mortage, Inc. please call us to discuss the details.

Related Tags: military debt harassment, Federal military servicemember civil relief act, 50 U.S.C. Appendix 500, California Military Families Financial Relief Act, California Military and Veterans Code 800, military credit protection, FDCPA, fair debt collection practices act, California FDCPA, San Diego FDCPA, California debt harassment, San Diego debt harassment, unfair debt harassment, debt harassment lawsuit

Unlawful threats of repossession by "Skipbusters"

It is often a misconception that repossession agents are not liable for the Fair Debt Collection Practices Act because they are not actually collecting a "debt" according to the common perception of what a "debt" is. However, the courts do recognize that the FDCPA applies to companies that are purportedly invoking their rights to recover collateral security (property used to secure a monetary debt) as a recourse for failing to pay monetary obligations. For instance, when an auto title loan lists title to the vehicle as being property securing the loan, and the consumer defaults on re-payments to the loan, the creditor usually invokes its right under the contract to take possession of the vehicle itself as collateral. However, it is not uncommon for the repossession company to be incorrect as to when and how it can invoke its rights to repossession.

Many courts have ruled that repossession agents' conduct can be a violation of the FDCPA, most especially when repossession efforts are not actually permitted under the law. Some of these court rulings are: Rawlinson v. Law Office of William M. Rudow, LLC, 2012 U.S. App. LEXIS 173 (4th Cir. Md. Jan. 5, 2012); and Williams v. Republic Recovery Services, Inc., 2010 U.S. Dist. LEXIS 54827 (N.D. Ill. May 27, 2010); and Kaltenbach v. Richards, 464 F. 3d 524 (5th Cir. Sept. 11, 2006); and Shannon v Windsor Equity Group, Inc. (Southern District of California March 12, 2014)m Case No. 12-cv-1124-W(JMA).

For instance, Hartman Law Office, Inc. and Semnar Law Firm, Inc. have teamed up to file a lawsuit against two companies for many violations of consumer rights, including violations of the Fair Debt Collection Practices Act and the California Military Families Financial Relief Act. This lawsuit alleges that one company known as "Skipbusters"-which is an affiliate entity of "Patrick K. Willis Company" -was retained by Alphera BMW Financial Services to undertake repossession of a Chrysler vehicle that should have been subjected to deferred payments during the husband's military deployment. The husband properly invoked his right to deferment of the vehicle's payments in accordance with the Calif. Military Families Financial Relief Act, but Alphera BMW Financial Services unfortunately refused to recognize and honor the deferment that is required by law. Alphera eventually retained the services of Skipbusters to undertake repossession, who then proceeded to threaten the wife with repossession and also threatened that she should not drive the vehicle to the grocery store because they will find her and take it while she is out. These threats of repossession amount to FDCPA violations because repossession could not be invoked during the time that the payments should have been deferred. For more detailed information, Read the Complaint here.

If you or someone you know have been threatened with unlawful repossession by Skipbusters, please do not hesitate to contact us for additional information.

Related Tags: repossession threats, repossession harassment, skipbusters harassment, fair debt collection practices act, California FDCPA, San Diego FDCPA, California debt harassment, San Diego debt harassment, unfair debt harassment, debt harassment lawsuit

FDCPA Class Action Filed Against Clark County Collection Service

Clark County Collection Service considers themselves "Debt Recovery Specialists" and their operation is based in Clark County, Nevada. However, their name alone raises concerns about whether they are in compliance with the Federal Fair Debt Collection Practices Act. The FDCPA prohibits the following, among many other items of misconduct, "The false representation or implication that the debt collector is vouched for, bonded by, or affiliated with the United States or any State, including the use of any badge, uniform, or facsimile thereof." 15 U.S.C. § 1692e(10). Because Clark County Collection Service operates out of Clark County, Nevada, and when they call potential debtors they identify themselves as "Clark County Collection", it is very reasonable that the potential debtor would be misled and tricked into believing they are being contacted by a governmental entity.

Moreover, it appears that Clark County Collection Services has a common practice to fail to send required written notices after contacting potential debtors. Through 15 U.S.C. § 1692g, the FDCPA requires all debt collectors to send required written notices to potential debtors within 5 days of the first contact. Among these required notices are certain consumer protection rights that include the consumer's right to dispute the alleged debt. Failure to send these required notices is an automatic violation of the FDCPA.

Hartman Law Office, Inc. and Semnar Law Firm, Inc. have teamed up with the law firms of Hyde & Swigart and Kazerouni Law Group, APC to pursue a class action complaint in the U.S. District Court for the Central District of California against Clark County for the above violations, among others. Read the Complaint here.

If you or anyone you know has been contacted by Clark County Collection Service, whether by mail or telephone, please call us for additional information.

Related Tags: Clark County Collection Service, class action, FDCPA class action, debt harassment class action, fair debt collection practices act, California FDCPA, California debt harassment, Clark County debt harassment, unfair debt harassment, debt harassment lawsuit, credit card lawsuit, bankruptcy, abuse of process, law firm debt collector, malicious prosecution

Payday loans, title loans, short term loans….legal loansharking?

There are laws in California that prohibit loan transactions from having a APR (annual percentage rate) of greater than 12%--or 7% in many instances. These laws are called Usury Laws and can be found at Article XV, Section 1 of the California Constitution and in California Civil Code § 1916.12-1 through 1916.12-5. Pursuant to Calif. Civ. Code §1916.12-3(b), any person who contracts to receive a usurious amount of interest is considered "loan sharking" and is a felony crime. Additionally, someone who has suffered a usurious loan can sue civilly to recover all interest paid on the loan within the previous two years in addition to triple the amount of interest paid within the previous one year—these are not limited to just the usurious interest paid but applies to all interest paid.

Unfortunately, there are many exemptions from usury laws, such as banks, which is why credit cards, private student loans, and mortgage loans are typically between 10%-24%. There has been a disturbing rise in the past few years for "short term loans", which are also listed as an exemption.

Short term loans are the types of loans that allow someone to get a quick influx of cash for a very high interest rate. The expectation is that the loan will be repaid in a short period of time and is not usually expected to take an entire year or more to be repaid, and therefore the high annual percentage rate is not expected to be detrimental to the borrower. If the company is labelling the loan a "short term loan" with the intention of evading the Usury laws, then the loan is not protected from Usury laws prohibitions.

If someone is truly in need of emergency funding and has the ability to repay the loan on time, these loans can be beneficial. The problem, though, is that most people don’t know how problematic it can be to pay these loans off on time, and then unexpectedly suffer high penalties, acceleration clauses, and losing both title and possession to their vehicles being used as collateral. Even more disturbing is that almost half of the people who take out these loans have to incur more debt with another company just to pay off the first company, thereby creating a never-ending cycle of debt for the company's to simply sit back and profit from the unfortunate debtor struggling to survive on a day to day basis.

A very disturbing depiction of these loans was presented by John Oliver on HBO’s Last Week Tonight on Sunday August 10, 2014. Watch the video below for more:

The law offices of Semnar Law Firm, Inc. and Hartman Law Office, Inc. have teamed up to file a lawsuit recently against a company called Trading Financial Credit, LLC. The lawsuit was filed in the Orange County Superior Court under case number 30-2014-00735404. The complaint can be found here complaint. The lawsuit alleges that Trading Financial deceptively labelled their tile loan mandating 92% APR on a $4,000.00 loan as a type of loan exempt from Usury, but only did so with the intention of avoiding usury law prohibitions. The lawsuit further alleges violations of Rosenthal FDCPA (for more on that see our tab called "Debt Collection") by having someone falsely threaten the plaintiff with criminal investigations for fraud and by calling her references with the same false threats, among other matters.

The bottom line, every person should be very careful when entering into these types of loans. Tough economic times may require quick cash, but there are many other ways to obtain cash that might not cause as many problems. If you or a loved one has entered into such a loan and is being taken advantage of and feel that the loan company is violating your rights, contact us immediately for a free and confidential consultation to discuss your circumstances.

Related Tags: Trading Financial Credit, title loans, California usury, loansharking, loan sharking, usurious loan, 1916.12, California fair debt collection, San Diego fair debt collection, San Diego debt collection harassment, California debt collection harassment, FDCPA, California Rosenthal Act, California RFDCPA, debt harassment, bankruptcy, consumer attorneys, consumer rights

Law firms filing lawsuits for outstanding debts are subject to the FDCPA!

If you have been sued for an outstanding debt, you MUST contact us immediately for a FREE, CONFIDENTIAL consultation to discuss the circumstances of whether the law firm has violated your rights under the Federal Fair Debt Collection Practices Act and the California Rosenthal Act.

Many people mistakenly believe that, because they are being sued by a law firm, the FDCPA does not protect them for the unfair and oppressive actions taken by the law firm. However, courts all across the country recognize that law firms whose practice primarily engage in the collection of debts on behalf of others—including whose primary practice is to file lawsuits for many of these firms operate like a mill and they do not engage in any meaningful review of the case provided to them by the creditor on whose behalf they are pursuing suit (if they engage in any review at all). Instead, their primary operation is to simply accept the creditor’s claim that the debt is owed, that the particular person being sought after is the right person, the amount sought is proper, and that the lawsuit is not barred by statute of limitations. They will then send a few letters and place a few phone calls to the claimed debtor, and upon receiving no response they will file hundreds of lawsuits in bulk and then seek default judgment on bogus proofs of service. This in turn results in judgment liens being placed upon the unfortunate debtor’s home, bank accounts, or vehicles, and may also result in a garnishment of the unfortunate debtor’s wages directly from his or her paycheck.

Many violations that are committed by these law firm mills include the following:

  1. Threatening to file a lawsuit or seek judgment on a debt that is barred by statute of limitations
  2. Filing a lawsuit that is barred by applicable statute of limitations
  3. Discussing the debt with friends, neighbors, or family of the actual debtor
  4. Seeking default judgment on fraudulent proofs of service when the debtor was not actually served properly
  5. Asking for more money in the lawsuit than what they are entitled to collect
  6. Filing suit in a county other than where the debtor currently resides or where the debt was actually incurred

Most people are misinformed when they believe that such violations by law firms in connection with a lawsuit are not able to prosecuted because of a state law litigation privilege. However, the courts have repeatedly denied such arguments in finding that the Federal Pre-emption Clause prohibits any state law litigation privilege from barring a lawsuit for violations of Federal Laws. Depending on the violation involved, it is also possible that their conduct could give rise to a charge for abuse of process or malicious prosecution and result in punitive damages against them.

The law offices of Semnar Law Firm, Inc. and Hartman Law Office, Inc. have teamed up with the firms of Kazerouni Law Group, APC and Hyde & Swigart to file a federal lawsuit against Mandarich Law Group, LLP and CACH, LLC because the client entered into payment arrangements with Mandarich, then made every monthly payment as agreed, but Mandarich still filed a lawsuit against her, told her not to worry about the lawsuit and advised her she did not have to appear in court, but thereafter sought default judgment against her for the full amount of the debt without crediting any of the payments she had made. This atrocious violation of the client’s rights resulted in a lawsuit for Federal Fair Debt Collection Practices Act and Abuse of Process. The lawsuit can be found under case number 5:14-cv-01496 in the Central District of California.

DO NOT LET THIS HAPPEN TO YOU OR YOUR LOVED ONE. Let us help you stand up for your rights!!!

Related Tags: Mandarich Law Group, CACH LLC, FDCPA, fair debt collection practices act, California FDCPA, San Diego FDCPA, California debt harassment, San Diego debt harassment, unfair debt harassment, debt harassment lawsuit, credit card lawsuit, bankruptcy, abuse of process, law firm debt collector, malicious prosecution

Deployed military members are protected from default!!

If you or a loved one is in any branch of the military and is deployed or pending deployment, the servicemember may be protected from being declared to be in default on certain financial obligations. Members of the national military branches (U.S. Army, U.S. Air Force, U.S. Marine Corps, or U.S. Navy) are protected under federal law found at 50 U.S.C. Appendix 500 to 597b—known as the Federal Servicemembers Civil Relief Act. Members of the California National Guard or the California Reserves are protected under state law found at California Military and Veterans Code 800 to 812—known as the California Military Families Financial Relief Act. State guardsmen of any state may be protected under the federal laws if they are dispatched in response to a national emergency under Presidential orders.

  1. To not be found in default on certain financial credit obligations during a specified time period as provided by law (typically no less than 6 months and no longer than the term of deployment);
  2. To defer payments on the financial obligation for a specified time period as provided by law;
  3. To not be subjected to any remedies granted to the creditor for breach of the payment obligations (such as prohibitions from vehicle repossession, home foreclosure, derogatory credit reporting, and/or pursuing a lawsuit); and
  4. Possible reduction in the interest rate upon the outstanding debt so that the accumulated interest is no oppressive upon reinstating financial obligations.

However, in order to invoke these protections, both sets of laws require the servicemember to take the following actions:

  1. Send a letter to the creditor, signed by the servicemember under penalty of perjury, requesting deferment of the specific financial obligation, and
  2. Enclose with the letter a copy of the servicemember’s deployment orders.

Please note that THE ONLY WAY TO INVOKE THESE PROTECTIONS IS TO TAKE THE ACTIONS DESCRIBED ABOVE.

Many financial institutions are not properly informed of these laws, and therefore they do not properly train their employees and agents on how to honor these protections. It is VERY COMMON for financial institutions to simply ignore the written request for deferment, or to erroneously claim that the servicemember is not protected. This is especially true when the servicemember is a California guardsman and the financial institution is not familiar with the California state laws that specifically protect guardsmen in the absence of protection under federal laws.

A financial institution that ignores these protections, IF PROPERLY INVOKED BY THE SERVICEMEMBER, is subject to a civil lawsuit to recover actual damages (such as emotional distress and/or loss of actual money or property), as well as attorney’s fees and costs of bringing the lawsuit. Such a lawsuit is permitted regardless of whether the financial institution knew they were breaking the law. However, intentional violations of these laws may result in criminal charges being prosecuted against the financial institution.

The California laws also protect the deployed servicemember’s spouse in the same manner as the servicemember, which means the spouse also has standing to bring his/her own lawsuit if s/he experienced any of the violations directly.

The law offices of Semnar Law Firm, Inc. and Hartman Law Offices, Inc. have teamed up to file multiple cases under these laws, and the two firms regularly tie these violations into additional causes of action under the Federal Fair Debt Collection Practices Act and the California Rosenthal Act. For example, one client who properly invoked his protections against Alphera Financial Services (a subsidiary of BMW Financial Services) and his wife had to experience the unfortunate experience of being actively harassed by Alphera during the serevicemember’s deployment with excessive phone calls, threats of repossession, threats of criminal prosecution, and the company’s agents even told the servicemember and his wife that they don’t care about these laws and they intended to repossess the vehicle for what they considered to be a default. This lawsuit can be found under this case number 5:14-cv-01357, in the U.S. District Court for the Central District of California.

DO NOT LET THIS HAPPEN TO YOU!!!! If you or a loved one is a servicemember who is deployed or is pending deployment, contact us immediately for a FREE, CONFIDENTIAL consultation to discuss your rights and the specific circumstances of any potential violations of your rights

Contact us today to schedule a free confidential consultation to discuss your rights!

Related Tags: Hunt & Henriques, Nelson & Kennard, military debt harassment, Federal military servicemember civil relief act, 50 U.S.C. Appendix 500, California Military Families Financial Relief Act, California Military and Veterans Code 800, military credit protection, debt relief, Alphera debt harassment, Alphera BMW debt harassment, military vehicle repossession, debt harassment deployed, FDCPA

Unsolicited Text Messages To Your Cell Phone?

Receiving blast text messages from a company trying to solicit you to sign up for their services, or to enter a contest, or to receive some type of discount or coupon? Then you may be entitled to compensation for a violation of your privacy rights!!

Many people don’t realize that the TCPA (Telephone Consumer Protection Act) not only protects people from unwanted robo-calls to your cell phone, but it also protects people from unwanted text messages as well!

As you can tell from reading our other blogs on the TCPA, it is a federal law that allows a person to recover $500-$1500 per violation for receiving calls to a cell phone, without prior express consent and without emergency purposes, if the call is placed with either an auto-dialer and/or with pre-recorded or artificial voice messages.

In order to keep up with the changing state of the times when most people utilize text messaging as a quick and easy way to communicate, business and telemarketers have tried to change their “auto blast” tactics to text messaging. The courts and the FCC have specifically stated that unsolicited text messages also constitute a “call” for purposes of the TCPA, because it is a method of trying to communicate with the phone subscriber without prior express consent and without emergency purposes.

For instance, in Satterfield v. Simon & Schuster, Inc., 569 F.3d 946 (9th Cir.2009) the 9th Circuit Court of Appeal held that text messaging is a form of communication used primarily between telephones and is therefore consistent with the definition of a “call”. Further, in its opinion from February of 2012, the FCC specifically stated "The Commission has concluded that the prohibition encompasses both voice and text calls, including short message service (SMS) calls, if the prerecorded call is made to a telephone number assigned to such service."

BE CAREFUL, though, when you opt in and opt out for text messages. If you send a text to a company to "opt in", or to receive a discount for their services, or to enter a contest, you may have inadvertently given consent to receive a blast of text messages that you didn’t really want. After you "opt out" by texting back with "STOP", they are allowed to send you one final confirming text message to make sure you actually meant to opt out. Any further messages beyond that one final confirming message is a violation.

Contact us today to schedule a free confidential consultation to discuss your rights!

Related Tags: FDCPA, Fair Debt Collection Practices Act, FCRA, Fair Credit Reporting Act ,TCPA, telephone consumer protection act, auto dial calls, robo dial calls, robo dialers, California debt harassment attorney, san diego debt harassment attorney, riverside debt harassment attorney, orange county debt harassment attorney

Consumer Financial Protection Bureau Reports on Debt Collection Complaints

A governmental entity known as the Consumer Financial Protection Bureau (CFPB) exists to protect consumer’s rights. Not only does a consumer have the right to file a lawsuit against a company that has violated the person’s consumer rights, but the CFPB also has power to take complaints from consumers and enforce consumer rights by issuing civil penalties against companies that are in violation and may even seek closure of some businesses in extreme cases. The CFPB often issues reports regarding statistical data that they compile from complaints received by consumers. Below is a report that was recently issued by the CFPB regarding the types of complaints they see on a repeat basis, and the most concerning is that many people complain about being harassed about debts that they do not even owe!

If you have been contacted by a debt collector about a debt you do not owe, then your consumer rights may have already been violated as well as the rights of the person who does actually owe the debt depending on what information was conveyed to you by the debt collector. Therefore, you should not hesitate to contact us to schedule a free, confidential consultation to evaluate whether your rights have been violated and whether you may be entitled to financial compensation as a result of their abusive debt collection practices.

Report from the CFPB issued for immediate release on March 20, 2014:

CONSUMER FINANCIAL PROTECTION BUREAU: CONSUMERS REPORT BEING HOUNDED ABOUT DEBTS NOT OWED

Top Debt Collection Complaints Also Include Aggressive Communication Tactics and Threatening Illegal Actions

WASHINGTON, D.C. - The Consumer Financial Protection Bureau (CFPB) today issued a report on the more than 30,000 consumer complaints it has received about the debt collection market. The report finds that many consumers complain that they are being hounded by debt collectors about debts they do not owe. Top complaints also include debt collectors’ use of aggressive communication tactics and threats of illegal actions.

"Consumers should never be hounded about debts they do not owe," said CFPB Director Richard Cordray. "We will not tolerate companies harassing consumers or threatening illegal actions in the debt collection market. We will continue to work hard to ensure that consumers are treated with dignity and fairness."

Debt collection is a multi-billion dollar industry. It is estimated that there are more than 4,500 debt collection firms nationwide. Banks and other original creditors may collect their own debts or hire third-party debt collectors. Original creditors and other debt owners also may sell their debts to debt buyers. Debt buyers may sell the debt, collect the debt themselves, or hire third-party debt collectors to do so.

Approximately 30 million Americans had, on average, $1,400 of debt subject to collection in 2013. The main law that governs the industry and protects consumers is the 1977 Fair Debt Collection Practices Act (FDCPA). In 2010, the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank) revised the FDCPA, making the Bureau the first agency with the power to issue substantive rules under the statute. Today’s annual report to Congress highlights the Bureau’s efforts to carry out the FDCPA.

Consumer Complaints

The Bureau began accepting debt collection complaints in July 2013. These complaints quickly became the largest source of complaints each month. The Bureau received 30,300 debt collection complaints between July and December 2013. Companies have already responded to about 82 percent of the complaints the Bureau has sent to them for a response in that time frame. The top three complaints were about:

  • Collectors hounding consumers about a debt they do not owe: More than one-third of the complaints the CFPB handled were about a debt collector continually attempting to collect a debt that the consumer does not believe is owed. Of these complaints, almost two-thirds of consumers report that the debt is not theirs, while others report that the debt was paid, was the result of identity theft, or was discharged in bankruptcy.
  • Aggressive communication tactics used by debt collectors: Nearly a quarter of the complaints received by the Bureau were about debt collectors using inappropriate communication tactics. More than half of those complaints cite frequent or repeated calls from a collector and often the collector is calling the wrong phone number. Consumers also complain about debt collectors calling their places of employment or collectors using obscene, profane, or abusive language.
  • Taking or threatening an illegal action: About 14 percent of consumers report that a company is taking or threatening an illegal action. Most of these complaints are about threats to arrest or jail consumers if they do not pay. Other complaints relate to collectors threating to sue or attempting to seize property.

Taking or threatening an illegal action: About 14 percent of consumers report that a company is taking or threatening an illegal action. Most of these complaints are about threats to arrest or jail consumers if they do not pay. Other complaints relate to collectors threating to sue or attempting to seize property.

The CFPB took several important steps to protect consumers and create a level playing field for law-abiding debt collectors in 2013. The Bureau’s larger participant rule for debt collection became effective on January 2, 2013. Under this rule, the Bureau has supervisory authority over any firm with more than $10 million in annual receipts from consumer debt collection activities, which extends to about 175 debt collection companies.

In November 2013, the Bureau took the first step toward considering consumer protection rules for the debt collection market with an Advance Notice of Proposed Rulemaking (ANPR). Through this ANPR, the Bureau is collecting information on a wide array of issues, including the accuracy of information used by debt collectors, how to ensure consumers know their rights, and the communication tactics collectors employ to recover debts. The Bureau can use the information it gathers to inform future rulemaking.

The Bureau also pursued two debt collection enforcement actions in 2013. The Bureau sued an online loan servicer, CashCall Inc., its owner, its subsidiary, and its affiliate, for collecting money on loans that were legally invalid. The Bureau also ordered payday lender, Cash America International, Inc. to refund up to $14 million to consumers for robo-signing court documents in debt collection lawsuits. Through its ongoing supervision and enforcement activities, the Bureau will continue to prevent and deter debt collectors from violating the law.

The Bureau issued sample letters consumers can use in dealing with debt collectors. These letters may help consumers obtain valuable information about claims being made against them or may help consumers protect themselves from inappropriate or unwanted collection activities. And the Bureau’s interactive online tool, Ask CFPB, contains more than 85 questions and answers related to the topic of debt collection.

A copy of today’s report is available at: http://files.consumerfinance.gov/f/201403_cfpb_fair-debt-collection-practices-act.pdf

Related Tags: FDCPA, Fair Debt Collection Practices Act, FCRA, Fair Credit Reporting Act ,TCPA, telephone consumer protection act, auto dial calls, robo dial calls, robo dialers, California debt harassment attorney, san diego debt harassment attorney, riverside debt harassment attorney, orange county debt harassment attorney

What if I am sued by a debt collector or creditor?

You MUST contact an attorney right away to evaluate your case! Debt collectors and credit card companies often file a high volume of lawsuits without all the necessary documentation to actually prove their case, and they often rely on false proofs of service that fraudulently claim the consumer was personally served.

There have been many times where the debt collector or credit company wins default judgment against a consumer and then starts issuing levies upon the consumer’s bank accounts even though the debtor was not even aware she or he was sued because the proof of service fraudulently claims the consumer was served!

There are also many times when a debt collector or credit card company files a lawsuit without sufficient proof to actually win the lawsuit because they don’t have proof that the person sued is actually the person who owes the debt or they don’t have proof that they are within the statute of limitations, but because the consumer was too afraid to appear in court they didn’t show up and then the debt collector or credit company gets default judgment for a case that they could not have even won in the first place!

It is also a violation of consumer rights to be sued in an area of the state that is inconvenient and detrimental for the consumer to have to appear in.

Even if the lawsuit is legit and the consumer has been personally served, the debt collector or credit company may have violated the Fair Debt Collection Practices Act in their methods of trying to collect the debt before filing the lawsuit, and they are therefore subject to a cross-complaint for their own legal violations. Many times the amount of money they owe the consumer for violating consumer rights far exceeds the amount of the alleged debt upon which they have filed the lawsuit in the first place.

The bottom line is, if you are being threatened with a lawsuit or if you have received notice that you have been sued by a debt collector or credit company, YOU MUST CONTACT AN ATTORNEY RIGHT AWAY. Our offices provide free and confidential consultations to evaluate your case, and if we discover a basis to file a lawsuit against them for violating your consumer rights then we can represent you at NO COST TO YOU. We have been successful in having many lawsuits dismissed against our clients because the debt collection and credit companies have realized that our lawsuit against them for violation of consumer rights could far exceed any amount of judgment they could obtain from the consumer.

Related Tags: FDCPA, Fair Debt Collection Practices Act, FCRA, Fair Credit Reporting Act ,TCPA, telephone consumer protection act, auto dial calls, robo dial calls, robo dialers, California debt harassment attorney, san diego debt harassment attorney, riverside debt harassment attorney, orange county debt harassment attorney

What if i'm being contacted but my friend/family members actually owes the debt?

Debt collectors often contact friends and/or family members of the person who actually owes the debt, and this is called "third party contact". Third party contacting is usually done in an effort to obtain contact information for the person who actually owes the debt (called the debtor), to use the friend/family member to get the debtor to pay the debt, or even sometimes in an effort to the get the friend/family member to pay the debt themselves! Both you, as the third-party, and the debtor may be able to sue the debt collector depending on what the debt collector states in the phone call.

If the debt collector informs you as the third party that the person they are trying to contact owes a debt, that is a violation and the debtor can sue for monetary relief and a court order to stop the calls.

If the debt collector is contacting you as the third party in an effort to obtain contact information for the debtor, and if we can prove that they already have that person’s contact information, that is a violation of your rights as a third-party and you can sue for monetary relief and a court order to stop the calls.

If the debt collector calls you as the third party more than once, or if they try to urge you to notify the debtor to call them back, or if they lie to you in any manner, then that is a violation of your rights as the third party and you can sue for monetary relief and a court order to stop the calls.

Bottom line, the ONLY legal reason for a debt collector contacting you as the third party is to call you ONE TIME to request contact information for the debtor, but they have to walk a very fine line because they also cannot inform you that the debtor owes a debt. If you have been contacted by a debt collector looking for a friend or family member, you should contact us immediately for a free and confidential consultation to discuss whether your consumer rights have been violated.

Related Tags: FDCPA, Fair Debt Collection Practices Act, FCRA, Fair Credit Reporting Act ,TCPA, telephone consumer protection act, auto dial calls, robo dial calls, robo dialers, California debt harassment attorney, san diego debt harassment attorney, riverside debt harassment attorney, orange county debt harassment attorney

What are my damages under the TCPA?

The TCPA allows you to seek an injunction (a court order for them stop the illegal activity), and also for actual or statutory damages, whichever is greater. Statutory damages are those damages specified by law for a violation. TCPA violations bring statutory damages of $500-$1500 PER CALL. This means that EVERY SINGLE CALL that violates the TCPA can bring damages of $500-$1500. If your number that was called is listed on the Do Not Call registry, you may be able to stack the damages for each call, meaning a single call may carry up to $3000.00 in statutory damages.

Actual damages are any out of pocket loss suffered by you as a result of the TCPA violation. For instance, if your job requires you to have your cell phone on, but the incessant calls to your cell phone caused you to be terminated from employment, then you can recover actual damages for your economic loss and emotional distress in being fired. Also, the court in Soppet (see above) has held that the use of airtime minutes on a cell phones constitutes "out of pocket" damages.

If the court finds that the defendant willfully or knowingly violated the regulations under the TCPA, the court may, in its discretion, increase the amount of the award to not more than 3 times the amount of the statutory damages described above. In determining "willfulness", one can look at 47 USC S 312(f). 47 USC S 312(f)(1) The term "willful", when used with reference to the commission or omission of any act, means the conscious and deliberate commission or omission of such act, irrespective of any intent to violate any provision of this chapter or any rule or regulation of the Commission authorized by this chapter or by a treaty ratified by the United States. Although neither the TCPA nor the FCC regulations define the terms "willfully or knowingly", courts have generally interpreted willfulness to imply only that an action was intentional. Smith v. Wade (1983) 461 U.S. 30, 41 n.8. The Communications Act of 1943 defines willful as "the conscious or deliberate commission or omission of such act, irrespective of any intent to violate any provision, rule or regulation." Moreover, the FCC in In re Dynasty Mortgage, L.L.C. (2007) 22 F.C.C.R. 9453 has stated "Willful" in this context means that the violator knew that he was doing the act in question, in this case, initiating a telephone solicitation and A violator need not know that his action or inaction constitutes a violation; ignorance of the law is not a defense or mitigating circumstance. Therefore, it is clear that, to trigger the treble damages provision to request $1500.00 per call, one need only show that the violator knew they were making a telephone call and intended to make the call

However, there is a four-year statute of limitation on TCPA violations, so be sure to document your case in order to build your proof.

Related Tags: FDCPA, Fair Debt Collection Practices Act, FCRA, Fair Credit Reporting Act ,TCPA, telephone consumer protection act, auto dial calls, robo dial calls, robo dialers, California debt harassment attorney, san diego debt harassment attorney, riverside debt harassment attorney, orange county debt harassment attorney

How to document TCPA violations to build a case:

  1. Try to answer your every call so that the call will appear on your phone bill, as most phone companies will not keep a record of missed calls. Even if a voicemail is left, your phone record will not show the call was ever made. The only way to make sure your phone record logs the call is to answer the call, ask who they are, and then hang up on them!
  2. Google the phone number and read what others have to say on popular websites "1 800 notes, "whocalledus" and other website bulletin boards.
  3. Take screenshots or some other photo of the specific caller ID, showing the date and time of call.
  4. Save all voice messages to your computer, as most phones will automatically delete messages after a few days. Saving the voice message is important for proof of a pre-recorded or artificial voice message.
  5. Obtain and save all phone records and highlight incoming calls from debt collectors and telemarketers.
  6. Keep track of the following information in a hand-written diary: 1) date of call, 2) time of call, 3) caller ID, 4) Caller’s identity, 5) Summary of conversation.
  7. Always send a letter revoking consent just in case you have forgotten whether you have previously given them your number. In your letter, simply state, "I do not believe I have ever given you consent to call me. I am hereby insisting that you stop calling me for any purpose whatsoever." Then send this letter via certified mail as proof it was sent, because they will always deny you sent it.
  8. Then call us for a FREE CONFIDENTIAL consultation to evaluate whether you have a valid lawsuit.
Related Tags: FDCPA, Fair Debt Collection Practices Act, FCRA, Fair Credit Reporting Act ,TCPA, telephone consumer protection act, auto dial calls, robo dial calls, robo dialers, California debt harassment attorney, san diego debt harassment attorney, riverside debt harassment attorney, orange county debt harassment attorney

What is a violation of the TCPA?

The TCPA protects calls to consumers’ cell phones, residential lines, and to any number registered on the "Do Not Call List" (DNC).

Regarding cell phones-47 U.S.C. S 227(b)(1)(A)(iii):

The TCPA makes it unlawful for any person within the United States to make any call using an automatic telephone dialing system (ATDS) or an artificial or prerecorded voice to a cell phone line without prior express consent and without emergency purposes. 47 U.S.C. S 227(b)(1)(A)(iii). The TCPA defines ATDS as "equipment which has the capacity (A) to store or produce telephone numbers to be called, using a random or sequential number generator; and (B) to dial such numbers." 47 U.S.C S 227(a)(1). According to the FCC, an ATDS is any telephone equipment that has the capacity to dial numbers without human intervention. Therefore, if the telephone equipment has the potential to be programmed to make auto dialed calls, then it is considered an ATDS and is regulated by the TCPA and the FCC. See Satterfield v Simon (9th Cir. 2009) 569 F.3d 946. Predictive dialers are also regulated in a similar fashion as an ATDS, because they have the capacity to dial numbers "without human intervention", as it is equipment that utilizes lists or databases of known, nonrandom telephone numbers." See Griffith v. Consumer Portfolio Serv., Inc., 838 F. Supp. 2d 723.

It is usually pretty easy to tell if you have received a call from an ATDS, because upon answering the phone you are first faced with dead air, and then you hear some clicking noises, and then you finally hear a pre-recorded voice message or your call is transferred to a live person. The courts have ruled that someone receiving a call with a robotic message is a factor to consider as circumstantial evidence that the call was placed with an ATDS. See Vaccaro v. CVS Pharm., Inc., (Southern District Calif. 2013) 2013 U.S. Dist. LEXIS 99991.

The TCPA applies to all cell phones whether used for business or personal use, and does not require the consumer to answer the call in order to establish a violation.

The only defenses are if the call was placed for emergency purposes-such as the City informing you of an impending disaster, which is very rare-or consent. A consent defense to a TCPA lawsuit against a telemarketer usually arises because you previously gave the caller permission to call you. A consent defense to a TCPA lawsuit against a debt collector usually arises because you provided your cell phone number on the credit application or in connection with the transaction that resulted in a debt. You do not have to actually agree to receive robo calls for a consent defense to apply; it is enough if you simply gave your number to the creditor or debt collector. Even if you just gave your number to the original creditor, then the consent defense still applies to a third party debt collector trying to collect a debt that you may owe to someone else.

The only way to prevent this consent defense is if you revoke consent. Revocation can be orally by simply telling them during a phone call to stop calling you. However, they always deny that you revoked consent, so the best way to revoke consent is by sending a certified letter asking the creditor/collector to stop calling your cell phone.

Sometimes companies will accidentally call the wrong person, because of how often consumers change cell phone numbers. Even if a company was legitimately trying to call someone who had previously given them consent, but you now have that person’s number, then the consent defense does NOT apply to you because you—the subscriber receiving the unwanted calls-did not give them consent. In Soppet v Enhanced Recovery Co (7th Cir 2012), 679 F.3d 637, the court held that caveat emptor (buyer beware) applies to a company dialing the wrong number and even suggested that the collector seek indemnification against the original creditor (jointly liable) for its TCPA violation losses.

It does not even matter if you legitimately owe the debt upon which a debt collector is calling about.

Also, callers who have obtained your number from skip tracing (obtaining your cell number from some other source like consumer credit reports or court papers) are violating the TCPA because they did not obtain your number from you directly. Sometimes a company may obtain your cell number by capturing it on its own caller ID, which also does NOT amount to a consent defense.

The bottom line, if you are receving calls to your cell phone with either and ATDS or with pre-recorded or artificial voice messages, it is worth your time to contact us to fully evaluate your circumstances to determine if your rights have been violated.

Regarding calls to residential lines 47 U.S.C. 227(b)(1)(B):

The TCPA prohibits "Artificial or Prerecorded Voice" messages for calls to residential line phones. Auto-dialed calls to a residence line are never a violation of the TCPA, because for whatever reason Congress did not write that prohibition into the law. Additionally, this TCPA section only applies to telemarketing solicitations from sellers with which the consumer does not have an "Established Business Relationship" (EBR). If the seller uses a telemarketing contractor who violates the TCPA, then both seller and telemarketer are jointly liable. If you have done business with a seller within the last eighteen months or made inquiry within the last three months, then the TCPA presumes that you have an EBR with that seller, absent evidence to the contrary. Evidence to the contrary would be a letter to the seller or telemarketer requesting that they stop calling you, and this letter should be sent via certified mail as proof of it having been sent (they always deny that you sent the cease contact letter).

Unfortunately, calls from debt collectors to residential lines are not illegal, even if the collector mistakenly calls a person who does not owe the debt. A consumer's remedy in this situation would be under the Fair Debt Collection Practice Act (FDCPA), for harassment where the collectors continue to call after the consumer has pointed out the mistake and requests them to stop.

Because here is no need to prove that the caller is using an ATDS under this TCPA section. The consumer only needs to show that the call is a solicitation and that seller used an artificial or pre-recorded voice message.

Regarding Telemarketing Calls to "Do-Not-Call" Numbers- 47 USC 227(c)(5):

This section only applies to telephone solicitation calls. Anyone whose numbers are registered on the DNC list that has received two telemarketing calls within a twelve month period can sue for all calls including the first. It does not matter if calls are live, pre-recorded, or placed with an ATDS. This section applies to calls to both cell phone and residential lines that are registered on the federal or company specific do-not call lists.

It is easy to register your numbers on the national DNC list. Simply Google the "Do-Not-Call Registry" and register up to three numbers on its website. You will receive email confirmation of your registration, which you must keep record of as evidence in your favor.

Related Tags: FDCPA, Fair Debt Collection Practices Act, FCRA, Fair Credit Reporting Act ,TCPA, telephone consumer protection act, auto dial calls, robo dial calls, robo dialers, California debt harassment attorney, san diego debt harassment attorney, riverside debt harassment attorney, orange county debt harassment attorney

What is the TCPA?

The acronym TCPA stands for the Telephone Consumer Protection Act, and is codified at 47 U.S.C. S 227. Congress enacted this law in 1991 with the intention of protecting individuals' privacy rights, because of the spike in complaints from consumers about unwanted and unrelenting phone calls. In the Legislative Intent and Purpose of the TCPA, Congress found that unwanted automated calls were a "nuisance and an invasion of privacy, regardless of the type of call". Banning these unwanted calls was "the only effective means of protecting telephone consumers from this nuisance and privacy invasion".

One member of Congress made the following statements when discussing the need to pass the TCPA, "Computer telephone calls are invading our homes and destroying our privacy". Consumers around the country are crying out for Congress to put a stop to these computerized telephone calls. Congress has a clear opportunity to protect the interests of our citizens, and we should not pass up this chance.

Computerized telephone calls are the scourge of modern civilization. They wake us up in the morning; they interrupt our dinner at night; they force the sick and elderly out of bed; they hound us until we want to rip the telephone right out of the wall. These machines are out of control, and their use is growing by 30% every year. It is telephone terrorism, and it has got to stop.

Related Tags: FDCPA, Fair Debt Collection Practices Act, FCRA, Fair Credit Reporting Act ,TCPA, telephone consumer protection act, auto dial calls, robo dial calls, robo dialers, California debt harassment attorney, san diego debt harassment attorney, riverside debt harassment attorney, orange county debt harassment attorney

Why Do We Sue Debt Collectors?

"Your client allowed himself to go into debt in the first place, so it’s his fault for being harassed by debt collectors." We sometimes hear people make this statement when talking about suing debt collectors. People who have never had to deal with debt collection harassment and who have never had to go through the frustrating and unforgiving process of credit repair sometimes just don’t understand how it feels. The reality is, though, that the debt collection harassment laws were enacted by Congress to promote four guiding principles: 1) Truth, 2) Fairness, 3) Dignity, and 4) Respect.

No-one wants to go into debt. Virtually every debt is incurred because of some form of economic hardship, such as unplanned-for interest fees, company lay-offs, inability to find a job in a tough economy, or even death or serious illness or injury within the family. Hardly anyone actually incurs a debt with the intention of never paying it back. Although debt collectors try to make it look like debtors are low-life people who had malicious intentions upon incurring the debt, this is almost always far from the truth. Everyone deserves to be treated with fairness, dignity, and respect, and deserves to be free from dishonesty and trickery from debt collectors.

When debt collectors show no mercy or forgiveness, and fail to treat people with truth, fairness, dignity, and respect, they are generally violating the many laws that govern how debt collectors can operate their collection activities. Such violations undermine the integrity of our society and our economy, and allowing them to get away with simply shows them that they can continue their harassing conduct towards others.

Before these laws were in place, debt collectors would often go to the extremes of threatening people with violence, falsely threatening that the debtor has committed a crime by failing to pay a debt, falsely threatening lawsuits, publishing in the media lists of “dead-beats” containing names of people who are in debt, and many other extremely disturbing conduct. These extreme violations are rare today, but they still do happen. Do not let them get away with it; YOU DO HAVE RIGHTS!

Contact us TODAY for a free, confidential consultation to discuss what your rights are and to discuss the proper ways to assert your rights.

Related Tags: FDCPA, Rosenthal, debt harassment, fair debt collection attorney, san diego debt harassment attorney, debt collection harassment attorney, California debt harassment attorney

Oregan Woman Awarded $18.6 Million Jury Verdict Against Equifax For Fair Credit Reporting Act Violations.

For two years an Oregon woman tried and tried and tried to ask Equifax to correct the mistakes on her credit report. She discovered in 2009 that information belonging to someone else with the same name was being mixed into her credit report (known as a “mixed credit report”), including the other woman’s birthdate, social security number, negative credit information, among other wrong information. She only discovered the inaccuracies when she was denied a line of credit. The unfortunate woman tried many times to have these mistakes corrected and to have her credit report cleaned up. All credit reporting agencies other than Equifax followed through with their responsibilities. Because Equifax repeatedly denied any wrongdoing and repeatedly failed to correct their mistakes, they were sued for violations that included 15 U.S.C. §§ 1681i(a)(1)(A) & (a)(5)(A) of the Fair Credit Reporting Act (FCRA).

These Sections of the FCRA require the credit reporting agency to conduct a reasonable investigation into a dispute lodged by a consumer within 30 days, and to either delete the information if they fail to conduct the dispute within 30 days, delete the information if they cannot verify its accuracy, or modify the information if they discover the correct information.

Failure to comply with these requirements could result in damages owed to the consumer for any actual damages sustained as compensation for any financial harm or physical or emotional injury arising out of the violation, or statutory damages of $100-$1,000 for every willful violation, and any punitive damages that the court may allow. Also, a successful lawsuit guarantees that the offender will pay your attorney’s fees and costs of litigation, which means you will not have to pay any money in connection with filing the lawsuit.

Because Equifax repeatedly ignored the woman’s efforts to correct her credit report and repeatedly denied any wrongdoing, the jury found them in violation of the FCRA and awarded her $180,000 in actual damages plus $18.4 Million in punitive damages!

Read the news reports at the links below:

Related Tags: fair credit reporting act, fcra, California fair credit reporting, san diego debt harassment, debt harassment attorney, consumer rights attorney, inaccurate credit report, mixed credit report

Does Your Credit Score Contain Inaccurate Information?

Debt collectors and creditors often furnish inaccurate information to credit reporting agencies. Even if the inaccuracy is something so simple as putting the wrong date of default, it may still have serious consequences when you apply for a new loan, line of credit, or even for certain professional licenses. Also, the date of default is what dictates how long the negative item will stay on your credit report, and if the date of default is being reported as more recently than what the default actually was, then the negative item will stay on your credit report for longer than it actually should.

DO NOT JUST IGNORE IT—ignoring the inaccuracies means they will be able to continue to mis-report the information, which may eventually hurt you in the future. Taking care of the inaccuracy now will help prevent future harm to you.

Both the Federal and California laws allow a consumer to sue the furnisher of information, and you may be entitled to receive any actual damages suffered from their inaccurate reporting, or up to $1,000.00 per violation under the Federal law or up to $5,000.00 per violation under the California laws, depending on what type of violation they have committed.

HOWEVER, it is not as easy as you might think to sue the furnisher of information under the Federal laws for inaccurate reporting. One of the ways the U.S. Legislature has tried to help the business industry from frivolous lawsuits is that they only permit a private lawsuit if the furnisher of the information fails to conduct a reasonable investigation into disputed information after being notified by the credit reporting agency that you are disputing the inaccurate information.

YOU LODGING THE DISPUTE WITH THE FURNISHER ONLY DOES NOT TRIGGER CIVIL LIABILITY UNDER THE FEDERAL LAWS. Only if the furnisher receives a notice of dispute from a credit reporting agency does their failure to conduct a reasonable investigation into the dispute trigger liability for a civil lawsuit. If you only send the dispute to the furnisher and you do not dispute the inaccurate reporting with the credit reporting agency, then you cannot sue the furnisher under Federal law. See 15 U.S.C. 1681s-2(b).

You are also not able to sue the furnisher under Federal laws simply for supplying the inaccurate information to the credit reporting agency. You can only sue for their failure to conduct a reasonable investigation, as explained above. However, 15 U.S.C. 1681s-2(c) and (d) permit State and Federal officials to enforce the furnisher’s obligation to supply accurate information, and you should report any such inaccuracies to the Federal Trade Commission, the State Attorney General, and also lodge a dispute with the credit reporting agency to begin the process for triggering a civil lawsuit.

On the other hand, California laws are more favorable to the consumer. There is no obligation at all for the consumer to lodge a dispute with the credit reporting agency or the furnisher in order to trigger liability in a civil lawsuit for furnishing inaccurate information! See California Civil Code 1785.25(a). However, California laws could entitle you to receive punitive damages of up to $5,000 per violation if their violation was committed willfully (if they either knew or should have known of the inaccuracy of the information).

Although there are some hoops to jump through, here is the bottom line if any inaccurate information is being reported on your credit report:

  1. File a complaint with State and Federal officials to enforce their authority upon the violator.
  2. Lodge a dispute with the credit reporting agencies in order to trigger the civil lawsuit process under the Federal laws. If they fail to amend or remove the inaccurate information, then you may have a lawsuit under the Federal laws for their failure to conduct a reasonable investigation after being notified of a dispute. THIS DISPUTE MUST BE LODGED WITH THE CREDIT REPORTING AGENCIES.
  3. Also lodge the dispute with the furnisher of the inaccurate information, because if they fail to amend or remove the inaccurate information then you may be entitled to punitive damages under the California laws for their willful violations.
  4. KEEP COPIES OF ALL CORRESPONDENCE AS PROOF, AND SEND LETTERS VIA CERTIFIED MAIL AS PROOF OF THEIR RECEIPT, AND TAKE DETAILED NOTES OF EVERY EVENT.
  5. Call us for a free and confidential consultation to discuss how we can assist you in asserting your rights!
Related Tags: fair credit reporting act, fcra, California fair credit reporting, san diego debt harassment, debt harassment attorney, consumer rights attorney, inaccurate credit report

Are Credit Inquries Lowering Your Credit Score?

There are two ways a credit inquiry can be conducted on a consumer’s credit reports: a hard inquiry and a soft inquiry. A soft inquiry merely obtains the consumer’s person ID information, such as name and address. A hard inquiry allows the requester to obtain information more in depth towards the consumer’s credit (such as who else is conducting inquiries, how much debt you have, when you have defaulted on past credit, etc.). A soft inquiry will not appear as an inquiry on your credit report and therefore will not impact your credit score. However a hard inquiry does appear on your credit report and too many of them in a short period of time can and will lower your credit score, because it looks as if you are applying for too many lines of credit contemporaneously. It is strictly within the decision of the entity conducting the inquiry as to whether they will conduct a hard or soft inquiry, but if the entity needs to determine and evaluate your creditworthiness then the inquiry will most likely be a hard inquiry.

Both the Federal and State Fair Credit Reporting laws require one conducting a credit inquiry to have a “permissible purpose” in conducting the inquiry, and both sets of laws establish what constitutes a permissible purpose. See, for example, Calif. Civil Code 1788.11 and 15 U.S.C. 1681b. The requesting entity does not need your permission to conduct the inquiry so long as they identify to the credit reporting agency that they have such a permissible purpose; yet most of them will ask for your approval just to cover themselves in case a dispute arises over their purpose for the inquiry. If the entity does not have such a permissible purpose, then they need your express permission to conduct the inquiry under both sets of laws. However, if the entity conducting the inquiry lies to the credit reporting agency about the true purpose of the inquiry (for instance, telling the credit reporting agency they have a permissible purpose but then using the information for a non-permissible purpose), then you can and should file a lawsuit for conducting the inquiry under “false pretenses”.

If the improper inquiry has caused you actual damages, such as being denied a job, line of credit, or purchase money home loan, then you can recover those damages as compensation. If you do not have such actual damages, then you can still recover statutory damages as specified in the law. Either way, attorneys’ fees and costs of litigation are guaranteed to be paid by the party found to have violated the law, which means there is NO COST TO YOU for filing such a lawsuit.

If you have any concerns over inquiries being conducted on your credit reports, then you should contact us immediately to discuss the circumstances in detail during a free and confidential consultation.

Related Tags: Fair Credit Reporting Act, FCRA, California Fair Credit Reporting, San Diego Debt Harassment, Debt Harassment Attorney, Consumer Rights Attorney, Credit Inquiries